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Form of workCompeer Financial is seeking collaborative, innovative and dynamic professionals to be a part of our Top Workplace culture!
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Position Overview: This position provides input and analysis that supports strategic planning strategy, investment and product roadmaps. Identifies and collaborates on opportunities for product innovation and product enhancements. Provides systems, process and training support and collaborates with Business Technology to identify technology challenges that impact operations. Acts as the liaison to assist in analyzing user’s business needs, identifies and integrates data from various sources and develops the best means to publish the information to team members. Communicates AgTech Financing systems and process performance to aid management strategy and decision-making.
Essential Functions:
- Guides product planning including collaborating on the product roadmap and product development.
- Assists with enabling product capabilities and solutions across the product lifecycle from concept development to testing and product launch.
- Researches best practices and new developments/innovations with the ag-technology and financial market.
- Uncovers opportunities, gaps, and issues stemming from product/service offerings, sales processes, sales tools and operational processes.
- Partners with sales, leadership and client facing teams to understand the process and research needs.
- Researches best practices and new developments from system partners, industry competitors and other sales driven businesses.
- Performs comprehensive research on all viable solutions to issues or opportunities.
- Collaborates with BT and Business Process Improvement team to identify , evaluate and implement technologies or process improvements to enhance operating efficiencies, promote standardization, improve sales and/or enhance client experiences.
- Coordinates and supports various technology integration and improvement efforts to support product delivery.
- Works directly with external vendors and internal technology resources to develop or enhance product delivery.
- Monitors the development and testing of system processes, document flow and site functionality.
- Troubleshoots client and internal team member issues and escalates to other business departments.
- Collaborates with BT to provide business insights to internal technology enhancement projects.
- Coordinates with BT on new technology rollouts; sets and communicates expectations, best practices and training to the Core Operations team.
- Answers questions and responds to the needs of the sales and services team.
- Logs issues with data delivered by the automated systems.
Minimum Qualifications & Required Knowledge, Skills and Abilities:
- Bachelor’s degree in business administration, finance, computer science or related field or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
- Minimum of 5 years financial services and technology support experience in a financial institution.
- Experience working with start-up companies, preferred.
- Solid listening, written and verbal communication skills, with ability to communicate at all levels of the organization.
- Strong problem solving, decision making and organizational skills.
- Solid computer skills, including MS Office applications and customer relationship management (CRM) programs.
- Strong analytical skills with attention to detail.
- Ability to effectively work with mid and senior level managers, marketing, technical team members and production managers to develop long term strategic relationships.
- Must be analytical, have strong technical skills while being a strong communicator to non-technical team members.
- Solid problem solving skills and ability to implement new ideas and influence others to produce better decisions, self-motivated with the ability to work independently.
- Ability to adapt to change and balance competing demands with a positive attitude.
- Valid driver’s license.
