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PRIMARY PURPOSE:
The primary responsibility of the Mutuel Clerk is to assist guests with placing wagers on horse racing and sporting events from around the globe. All duties are to be performed in accordance with departmental property policies, practices and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Write, verify, and make payments on tickets for race and sports wagers in accordance with department policy and procedures and ensure compliance to applicable jurisdictional gaming statues and regulations
Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary
Stock Race & Sports book Writer/Cashier's stations with adequate supplies; keep all stations neat and clean
Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs
Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
Explain wagering rules, including betting lines and odds, and procedures to guests
Create and enter player tracking cards
Ensure the protection of customer’s rewards and adherence to credit lines
Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity