Sports Club Desk Associate

Stoweflake Mountain Resort & Spa
We currently have an exciting opportunity for a Sports Club Desk Representative and are actively looking to meet the best and brightest talent that the hospitality industry has to offer. We would welcome the opportunity to speak to you regarding this position as well as to answer any questions you might have regarding the company.
Responsibilities:

• Conduct tours of the spa & Sports Club facilities for hotel and outside guests
• Receive incoming telephone calls promptly and politely, practicing proper phone etiquette
• Take messages for staff and clients, ensuring delivery in a timely manner
• Be fully familiar with and knowledgeable about all sports services
• Demonstrate a thorough knowledge of general spa and resort programs and services
• Assist guests and members with the purchase of memberships, day fees, rentals, class fees
• Maintain all bodies of water in the Sports Club and spa
• Pool safety and protocol
• Warmly greet and assist guests with check-in, billing, and check-out process
• Escort clients to appropriate locations or services
• Assist guests with special requests and provide hospitality services as directed by management
• Maintain control of point-of-sale area and follow established guidelines for payment
• Protect the privacy of all guests and handle with discretion any information they may provide to the spa/Sports Club
• Maintain a presence of calm composure, even in the most stressful situations
• Be ready to assist any team member or guest who needs help in a friendly manner
• Alert Sports Club Supervisor, Spa Desk Manager or Spa Director to potential problems or concerns

• Provide personal attention to guests.
• Prepare sanctuary equipment and supplies daily.
• Replenish guest amenities, clothing and towels as necessary.
• Perform daily general cleaning and minor maintenance tasks in the facility.
• Stay current on all department information and become well-versed and trained in its application
• Ensure a pleasant visit for each guest and maintain effective guest relations.
• Oversee and maintain the cleanliness and neatness of the all the Sports Club facilities including but not limited to the pools, hot tub, locker rooms, fitness facilities and common areas.

• Other duties as assigned by management

• Excellent telephone etiquette and communication skills
• Knowledge and background in Spa or Health related areas a plus
• Warm, enthusiastic, and hospitable personal manner
• Good organizational skills and detail orientation
• Previous experience in working with the public both in person and by telephone
• Confidence and experience in dealing with customer relations and complaints
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

• Report for scheduled shifts promptly and be prepared for work.

• We offer medical, dental, and vision insurance to our full-time team members
• 401(k) Retirement plan - MCR will match a percentage of what you invest into your retirement
• Paid vacation and sick time
• Employee discounts
• Throughout your career with MCR we will ensure your success by providing training and career growth opportunities

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

• Job Family Independent
• Pay Type Hourly
• Min Hiring Rate $20.00
• Max Hiring Rate $20.00