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Form of workWyndham Hotels & Resorts is now seeking a Specialist, Tech I - WY to join our team.
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!
The Role
Technical Support Professional 1 will provide front line support for our hotels technology needs. They will use analytic and troubleshooting skills to find solutions to technology based problems. They will be responsible for taking these requests from our hotels through a number of different sources including phone, chat, and email. These requests will include but will not be limited to property management systems, windows based operating systems, user account management, and hardware support.
What you'll do
- Queue Support (Telephone / Chat / Email).
- Project Work.
- Escalation Work.
You'll be successful if you have
- Experience with windows based PCs.
- Proficiency in Windows based operating systems, Microsoft Office, and internet explorer and other web browsers.
- Knowledge of computer networks, and TCP/IP standards.
- Knowledge of computer hardware, and network equipment.
- Strong customer service skills.
- Good oral and written communication skills.
- Basic understanding of accounting principles and financial knowledge.
Required Qualifications/Experience
- Two years’ experience working on or with computer hardware, computer software, and/or computer networks.
- One year post-secondary education in computer science, or two years’ in another field is considered an asset.
- Minimum of a High School diploma is required.
- One year experience in a customer service position.
- Experience in the hospitality field is an asset.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.
Employment Status: Full-time
