Specialist, Front End Audit

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

As a Specialist, Front End Audit you will analyze customer invoices for billing accuracy. You will evaluate billing trends and lead root cause analyses for invoice errors. Become a part of our growing, dynamic team and we'll help you develop to a level that will exceed your expectations.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

• Determine root cause of disputes and report process deficiencies and needed improvements; thus, driving resolution and reducing out of period corrections
• Create processes and make recommendations to prevent future billing discrepancies
• Audit customer accounts to ensure proper assignment in the Customer Information System platform based on specific customer requirements
• Analyze invoices for billing accuracy
• Ensure compliance with SOX audit requirements
• Perform analytical thinking to audit pros that are unrated (XCWZ Manual queue) and billed using our default rating tariff
• Review customer pricing agreements and XPO’s internal tariff for accuracy
• Process corrections using the correct Description and Category
• Prepare and submit coding requests
• Make phone calls to internal and external customers to ensure accurate billing on unrated pros
• Partner with internal stakeholders to ensure that accounts are set up accurately
• Perform other duties or ad hoc assignments as needed

What you need to succeed at XPO:

At a minimum, you’ll need:

• 1 year of experience in accounting, invoicing or freight audit with experience in OTC, accounts receivable or accounts payable
• Excellent time management skills with a proven ability to meet deadlines
• Critical thinking and problem-solving abilities
• Clear and concise verbal and written communication skills; ability to communicate with customers, associates and management in a professional manner

It’d be great if you also have:

• Bachelor's degree or equivalent related work or military experience
• Experience researching data and root cause analysis for discrepancies
• Prior experience in freight transportation or logistics environment
• Proficient computer skills with emphasis on Advanced Microsoft Excel, Microsoft Office
• Demonstrated ability to follow up, multitask, and prioritize
• Ability to work independently and as a team with shared responsibilities
• Previous experience evaluating customer contracts
• Previous experience analyzing data to make recommendations

Be part of something big.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 
 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  
 

Review XPO's candidate privacy statement here.