Specialist, E-Commerce Collections

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. 

As a Specialist, Collections, you'll validate appropriate data from third-party systems, ensure an appropriate course of action is being pursued, and confirm accurate and appropriate responses to disputes are documented in internal systems. On our team, you'll have the support to excel at work, and the resources to build a career you can be proud of. 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

• Generate reports, identify invoices, upload documents, manage AR and notate changes back to pay agent auditor and XPO internal systems.
• Manage accounts receivable to ensure timely data input of outstanding debt resolution in third-party systems.
• Manage and engage EDI onboarding team for transmissions/mapping success or failure and correct to ensure root cause resolution and prompt payment.
• Identify trends regarding billing, pricing, and accessorial fee issues to report to the collector for identified customers.
• Monitor and maintain payment status from the third-party system and update the XPO internal system.

What you need to succeed at XPO:

At a minimum, you'll need:

• High School Diploma or equivalent
• 1-3 years of logistics or transportation experience

It'd be great if you also have:

• 2 years related experience; or equivalent combination of education and experience

Be part of something big.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 
 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  
 

Review XPO's candidate privacy statement here.