Specialist, Dispute Correspondence Support (Remote, or onsite - EST)

Come join our amazing team and work in our Westfield, IN location, or remote from home in Eastern Time Zone!  The target compensation range for this position is $23.50 to $25.50 per hour.

What you'll do:

• Responsible for gathering and providing written analysis of complaints with an emphasis on business/regulatory errors.
• Maintains and updates customer complaint file tracking system to ensure the system is up to date and accurate and in compliance with regulatory guidelines.
• Collaborates daily with multiple internal business units by gathering information to resolve open complaints.
• Provides support to the Dispute Team by preparing outgoing packages, copying, and scanning documents.
• Provides general administrative support as needed.
• Performs other duties or special projects as assigned.

What you'll need:

• Knowledge of Microsoft Office Suite required.
• Must be a team player with strong attention to detail and able to work independently.
• Knowledge of relevant industry-specific software packages preferred.
• Strong analytical skills and attention to detail .
• Ability to interact with senior management.
• Ability to make decisions that have significant impact on the department's credibility, operation, and services.
• Ability to organize and prioritize own work schedule on short-term basis.
• Strong math skills, balance and check results for accuracy.
• Ability to compose letters.
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.
• High school diploma or GED required. College education preferred but not required.
• Minimum of two (2) years related mortgage banking, and/or financial industry experience required.