Address
Form of work
SalaryAbout USS:
THE USS DIFFERENCE
SUPERVISORY RESPONSIBILITIES
EDUCATION
Min/Preferred
Education Level
Description
Preffered
Business Administration or similar field preferred
EXPERIENCE
Minimum Years of Experience
Maximum Years of Experience
Comments
2
Experience in Operation, Account Management,
Customer Service or Finance preferred.
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
Physical Requirements:
Frequency
Sit while answering phones or reply to emails
Frequent
Use hands and fingers to handle, control or feel objects tools or controls
Frequent
Repeat the same movements when entering data
Frequent
See details of objects that are less than a few feet away
Frequent
Speak clearly so listeners can understand
Frequent
Understand the speech of another person
Frequent
Focus on one source of sound and ignore others
Frequent
Hear sounds and recognize the difference between them
Frequent
See differences between colors, shades and brightness
Frequent
Benefit Summary:
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
You may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America. We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country. From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons. Join a company that makes a difference in communities across the country while providing for yourself and your family.
THE USS DIFFERENCE
- One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.
- The largest inventory of equipment in the country.
- Coast-to-coast coverage with over 130+ locations in 27 states — and growing!
The Customer Solutions Specialist is responsible for ensuring the execution of customers’ pricing and account contract requirements are delivered and collected accurately at the highest standard of care.
This role will collaborate with various internal and external partners to ensure customer requirements flow through systems seamlessly, monitor open customer issues and drive rapid resolutions where needed.
Responsibilities: This role will collaborate with various internal and external partners to ensure customer requirements flow through systems seamlessly, monitor open customer issues and drive rapid resolutions where needed.
ESSENTIAL FUNCTIONS
- Ensures all Price Case Management (PCM) and Contract Life Cycle Management (CLM) case
tasks are accurately and effectively completed in a timely manner. - Owns the complete lifecycle through effective management and auditing of all Pricing and
Contract cases, while also ensuring that all tasks are completed accurately and timely. - Works collaboratively with the Clients, Customer Onboarding Team, Pricing Team, Contracts
Team and Sales Team to ensure timely and accurate execution of pricing and contracts are
achieved. - Serves as a subject matter expert for USS products, services, and the overall PCM and CLM
workflows. - Effectively manages both PCM and CLM workflows to identify and prioritize necessary next steps.
- Provides stakeholders with regular project updates.
- Collects, tracks, and analyzes data on PCM and CLM cases to drive process adoption.
- Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position does not have direct supervisory responsibilities.
Qualifications: QUALIFICATIONS
EDUCATION
Min/Preferred
Education Level
Description
Preffered
2 Year / Associate Degree
Business Administration or similar field preferred
EXPERIENCE
Minimum Years of Experience
Maximum Years of Experience
Comments
2
Experience in Operation, Account Management,
Customer Service or Finance preferred.
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
- Strong interpersonal skills and can independently handle routine and complex client inquiries
- Strong PC proficiency
- Previous working experience with Microsoft Office, CRM, Navision, Salesforce and CPQ preferred
- Ability to communicate and work effectively with various teams and stakeholders
- Strong technical aptitude and ability to learn and navigate complex systems
- Ability to quickly learn USS products, services, systems, and processes
- Strong decision-making skills and ability to use sound judgment and challenge assumptions when
appropriate - Excellent organizational and time management skills
- Outstanding communication skills
Physical Requirements:
Demand
Frequency
Sit while answering phones or reply to emails
Frequent
Use hands and fingers to handle, control or feel objects tools or controls
Frequent
Repeat the same movements when entering data
Frequent
See details of objects that are less than a few feet away
Frequent
Speak clearly so listeners can understand
Frequent
Understand the speech of another person
Frequent
Focus on one source of sound and ignore others
Frequent
Hear sounds and recognize the difference between them
Frequent
See differences between colors, shades and brightness
Frequent
Benefit Summary:
All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.
- Paid Time Off (pro-rated for Part-Time employees)
- Paid Holidays
- Medical/Pharmacy
- Dental
- Vision
- 100% Employer-Paid Short-Term Disability
- 100% Employer-Paid Long-Term Disability
- 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
- Voluntary Employee Life & Accidental Death and Dismemberment
- Voluntary Spousal Life
- Voluntary Dependent Life
- Hospital Indemnity, Accident and Critical Illness
- Commuter/Transit Account
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- 401(k) with employer match
- 100% Employer-Paid Employee Assistance Program (EAP)
- Employee Discounts
EEO STATEMENT
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
