AddressAbout us
National Grid is hiring a Specialist - MA DER Program Support for our Customer Energy Strategy and Support department. This position can be considered in the following locations: Northboro, MA, Worcester MA, Waltham MA, or North Andover, MA
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose
To support MA DER regulatory initiatives, process improvement and communications to ensure prioritization of efforts, transparency, and forward progress.
Key Accountabilities
- Administratively manage regulatory conversations, keeping detailed record of notes, action items and next steps.
- Provide summary updates regarding regulatory initiatives within the DG space.
- Manage internal and external stakeholder expectations and deadlines.
Additional Responsibilities
- Develop customer communications, manage respective communication repositories, and updates where appropriate.
- Facilitate process improvement conversations, document outcomes, and seek approvals for process improvement initiatives.
- Assist with the prioritization of improvement efforts acting as a liaison between CEI, the Contact Center, back-office and other relevant functions at National Grid
- Document training materials for customers and employees related to key MA DER incentive programs, processes, and policies.
- Assist other Customer Energy Integration (CEI) team members with ad hoc DER data management, process improvement, automation, and IT enhancement projects as needed
- Perform annual, recurring reporting tasks or filings related to various DER incentive programs and regulatory compliance items.
Qualifications
- Experience:
- Bachelor’s degree, Associate degree with 1-3 years’ experience, or 3-5 years of related work experience
- Experience with technical writing.
- Proficiency with basic math skills and some experience with Microsoft Excel is required, familiarity with Microsoft Office 365 applications (including Outlook & Teams) is also strongly preferred.
- Previous regulatory exposure or experience
- Demonstrated ability to learn, understand, and effectively communicate complicated programs or policies to customers and other team members is required.
- Familiarity with MA utility billing and interconnection practices is strongly preferred (familiarity with other energy markets and incentive programs will also be considered)
More Information
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MA Salary
$74,000 - $87,000 a year
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
