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WORKING WITH US
The Jewish Board delivers innovative, best-in-class mental and behavioral health services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families, to children, teens, and adults. That adds up to countless opportunities to use your skills, training, and compassion to make a difference in the lives of others.
Similarly, we support our employees through benefits like, professional development opportunities and paid supervision. Some of our other benefits include:
- 15 agency vacation days and 15 sick days in addition to generous holiday time off.
- Health/dental/vision plans that are subsidized up to 80%
- Tuition assistance and educational loan forgiveness
- Access to 403(b) retirement benefits and a pension.
ABOUT THE JOB
The Client Engagement Specialist is a member of the One Call Unit. The Client Engagement Specialist will be responsible for screening all calls/requests for services made for programs in the aforementioned divisions. Upon contact with the client or potential client, the Client Engagement Specialist will either schedule the client for an intake assessment by the program or recommend another service organization, which may more appropriately meet the clients' needs.
The Client Engagement Specialist is responsible for registration and scheduling of all new and returning clients. They must maintain a hospitable and professional demeanor with clients who may or may not respond in kind. Client Engagement Specialists must be flexible as the job may change according to program and agency needs. Client Engagement Specialists must also be organized and able to multi-task as the job requires.
TO QUALIFY
The Jewish Board is currently looking for talented professionals of all cultures, religions, races, and gender expressions with the following qualifications:
- HS with 2-5 years in human services or customer service or BA in helping profession with 1 year experience.
- Ability to work well with others and as part of a team
- Ability to work autonomously as needed in a hybrid (remote and in-person) work setting
- Experience working under pressure in a multi-tasking environment
- Strong ability to communicate effectively with clients, potential clients and staff.
- Strong attention to detail.
- Expertise or significant positive experience with Customer Service
- Bilingual preferred but not required
- Work Flex schedule with rotation that includes some evening and weekend hours
- Use of an Electronic Health Record (EHR)
- Computer literacy in:
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Zoom
- Microsoft Teams
- Netsmart/myAvatar
- Dayforce
- NFocus
- Avaya
- Tableau Dashboards
This position is a hybrid position and requires some in office training.
We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.
Other details
- Job Family Clinical Staff [300s]
- Job Function Misc Professionals
- Pay Type Hourly
- Employment Indicator 8810 - Clerical Office Employees NOC
- Min Hiring Rate $23.62
- Travel Required No
- Required Education High School
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