Career opportunities at VillageMD and our operating companies

We’re a physician-led, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care.

And now we’re proud to say we’re part of the VillageMD family.

VillageMD, through its operating companies, provides high-quality, accessible health care services for individuals and communities across the United States, with primary, multispecialty, and urgent care providers serving patients in traditional practice settings, in patients’ homes and online appointments.

Committed to serving all patients and working with all payers, VillageMD consistently innovates value-based care, bringing integrated applications, population insights and staffing expertise to its owned and affiliated practices, ensuring high-quality care, better patient outcomes and a reduction in the total cost of care. Through Village Medical, Village Medical at Home, Summit Health, CityMD, Starling Physicians, Westmed, and other practices, VillageMD serves millions of patients throughout their lives, wherever and whenever they need care. Its dedicated workforce of more than 20,000 operates from 770 practice locations and 26 markets.

Why become a Villager?

When you work at VillageMD, or a VillageMD operating company, you are part of a compassionate community of people who work hard every day to make health care better for all. What makes us different is our village of supportive and inspiring peers who want a meaningful career with impact. The work we do is changing the lives of our patients, our communities, and each other. Together, we are creating better outcomes for all.

We’re reimagining health care with a primary care-led, value-based care model. Here, you will be part of a team delivering the care we want to see in the world. It is what drives us to knock down old barriers in health care because every patient, every person and every community deserves better care. Here, you will be at the center of our mission. Your voice will be heard, and you will feel empowered to do what’s best and right for our patients, communities, and each other. To learn more about VillageMD visit our corporate site VillageMD.com.

Job Description

Experience in ENT Authorizations Preferred

The Authorization specialist is responsible for obtaining authorizations for surgical procedures, diagnostic testing, medications, DME, outgoing referrals, and other services as part of the daily operations of the Revenue Cycle Department. Authorization Specialists must have a keen understanding of medical insurance and the clinical policies that determine the authorization protocols for each health plan.

Essential Job functions:

• Identifies all appointments and procedures for assigned departments that require authorization by monitoring the schedules, system reports, and dashboards
• Identifies the referral and authorization requirements of the patients’ insurance plans by using various on-line resources according to department workflows
• Demonstrates knowledge of insurance carrier guidelines , clinical policies, and state guidelines pertaining to referrals and prior authorization
• Verifies insurance eligibility and benefits, and updates the patient’s insurance information as necessary
• Completes referrals and prior authorizations in a timely manner according to department guidelines and workflows
• Communicates clearly and effectively with patients, physicians, office staff and manager to resolve issues that may result in a denied or delayed authorization request.
• Demonstrates complete system knowledge, ability to run reports, document and manage referrals and authorizations, move correspondence, resolve eligibility and authorization holds, and other system tasks within the user’s security access
• Demonstrates the ability to request, prepare, and recognize the documentation required to support the medical necessity for the service being authorized
• Provides the supervisor and manager with immediate feedback on issues affecting workflow, reimbursement, and customer service.
• Ensures that appropriate and accurate information is entered in the patient account
• Responds timely and collaborates effectively with the Reimbursement Department teams to limit denials and ensure proper reimbursement
• Collaborates with team members to meet department deadlines and benchmarks
• Demonstrates the ability to use the electronic tools and systems available to organize and process the daily work
• Anticipates and performs necessary job duties.
• Maintains patient confidentiality

General Job functions:

• Expert in selecting the correct insurance package in Athena Collector.
• Updates authorizations and claims to reflect the new insurance package.
• Expert in sorting work queues and reports to identify and process the daily work (Manage Schedules - Inbound Referral Report - Outgoing Referrals)
• Moves correspondence from the dashboard to the patient’s account.
• Expert in generally accepted insurance benefit terms and processes.
• Expert in Communication (Case and authorization notation - Physician and Practice location staff – Peers - Supervisor/Manager – Payers)
• Expert in requesting and preparation of supporting documentation such as medical records, dictation, and orders.
• Expert in investigation of authorization denials and appeals (Insurance – Patient)

Education, Certification, Computer and Training Requirements:

• High School Graduate/GED Required.
• Vocational / Technical School / Diploma Program Preferred
• 2-4 of related experience Preferred
• Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) Preferred.
• Experience Standard Office Technology in a Window based environment & Microsoft Office Suite Required.

The Authorization specialist is responsible for obtaining authorizations for surgical procedures, diagnostic testing, medications, DME, outgoing referrals, and other services as part of the daily operations of the Revenue Cycle Department. Authorization Specialists must have a keen understanding of medical insurance and the clinical policies that determine the authorization protocols for each health plan.

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.