Spec, Collections

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At BCU, you'll have a career in a growing organization and an environment that supports your professional and personal growth.
Our WHY is the reason we exist: To Empower People to Discover Financial Freedom. What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU! #bYOU
Visit the link below to learn more about life at BCU:
https://players.brightcove.net/3101254895001/default_default/index.html?videoId=6013229634001
Salary
This position has a base salary range of $40,000.00 - $60,000.00 USD Annual. This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role.
Summary
Handle outbound and inbound calls for a portfolio of delinquent account holders within the BCU share, loan, credit card, and/or real estate portfolios ensuring adequate collection efforts are performed to reduce delinquency and mitigate losses while maintaining excellent member service. Duties include analysis of member credit profiles, referral of accounts for repossession, contact members with outbound calls and handle inbound calls, negotiate and arrange for payment on loan, credit card and share accounts. Perform proper collection activity including skip tracing, collateral and credit analysis as required to resolve complex delinquency issues. Assist Collections management in achieving agreed upon delinquency and charge-off goals for assigned queues.
Role and Responsibilities

• Perform agreed upon quantity and quality of collection activity on assigned accounts. This includes working with members in addition to repossession agents, insurance companies and attorneys in order to resolve delinquency issues. Must perform thorough account follow up and ensure proper actions, documentation and analysis are being taken to resolve delinquent accounts.
• Process all incoming and outgoing requests for paper and electronic documents related to collection operations.
• Assist management in decision making for repossessions and other legal requests.
• Assist the Department in handling inbound calls or other member issues outside of assigned account workload.
• Adheres to procedures outlined in the Collections Policy, state and federal regulations, and procedural documents.
• Additional duties as assigned.

Qualifications and Education Requirements

• High School diploma or equivalent preferred.
• Minimum 2 years of recent collections experience preferred.
• Excellent verbal and written communication skills.
• Working knowledge of and proficiency with the Internet, Microsoft Windows and Office.
• Ability to manage and prioritize multiple tasks.
• Strong organization skills, clerical skills and attention to detail.
• Must be self-directed and motivated to complete repetitive tasks.
• Sensitivity to confidential information is required.

BCU Shared Values. We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.
We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner. #LoveBCU
https://www.bcu.org/Resources/News-and-Events/2023/BCU-2023-Gallup-Exceptional-Workplace-Award-Winner