Spanish Prayer Minister

Description:

Works under normal supervision ministering to the Partners and Friends of KCM via phone for prayer, contributions, product orders, or general questions about ministry-related events, etc. This position reports to the Prayer Supervisor on a team facilitated by a Prayer Team Coordinator. This position is onsite and part time Monday-Wed 8:30a-3:00p, Saturday 9a-5p with Sunday Rotation.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Must pray in tongues at least 30 minutes daily.
• Ministers to Partners and Friends through direct telephone contact through both English and Spanish inbound and outbound calling by praying the prayer of agreement according to Matthew 18:19.
• Utilize excellent Customer Service phone skills, including phone etiquette, proper tone of voice and continually displaying a spirit of service.
• Process request, orders, contributions and inquiries through incoming phone calls and other sources to thoroughly resolve issues.
• Maintain and modify accounts according to information received by phone or correspondence.
• Maintain a good attitude towards Partners and Friends on and off the phones and actively contributes to a good work environment at KCM.
• Follow up on Partners and Friends who have called in for prayer.
• Perform other duties and responsibilities as assigned.

Requirements:

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent.
• Ministerial call center experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Must be able to comprehend and speak English and Spanish fluently and clearly.
• Must be able to identify the needs of the caller and determine best how to pray by being Spirit led.
• Basic computer and word processing skills required.
• Advanced understanding and knowledge of the written Word.
• Must be able to handle difficult situations on the phone.
• Must have a good understanding of the Word of God.
• Basic computer and word processing skills required.
• Knowledgeable in Kenneth and Gloria Copeland teaching materials and beliefs.
• Born-again believer filled with the Spirit and adheres to and is in total agreement with the KCM Mission/Vision Statement.
• Spiritually and emotionally mature, portraying a Godly character that exemplifies the lifestyle and behavior of a Minister of the Gospel, as outlined in the Word of God and KCM ministry handbook.
• Copes with sensitive situations and does not disclose confidential information.
• Good telephone etiquette with strong interpersonal skills in ministering and one-on-one contact in dealing with ministry Partners and other staff members.
• Must adhere to the doctrines of this organization as upheld by Kenneth and Gloria Copeland and their appointed representatives.
• Must work well with others, as a team and according to Romans 16:17, must not cause dissension, difficulties or division.
• Must maintain a good attendance record.
• Must practice the Scriptures concerning tithing. (Malachi 3:10)
• Position requires ministerial licensing through EMIC. Documents must be completed and submitted within 30 days of hire date. (Licensing must be renewed annually.)

EQUIPMENT TO BE USED:

• Basic Office Equipment

TYPICAL PHYSICAL DEMANDS:

• Able to lift 30lbs.
• Must be able to sit at workstation for extended periods of time.
• Requires normal range of hearing and vision.
• Must be able to work shift as scheduled.

TYPICAL MENTAL DEMANDS:

• Excellent communication skills.
• Must adapt well to changing work situations.
• Must be able to relate and interact with people at all levels.
• Must be able to grasp and apply new ideas.
• Must be able to talk and type consecutively.

WORKING CONDITIONS:

• Ministry based call center/ office environment.

OTHER:

• Membership and attendance at EMIC are preferred.
• Requires considerable diplomacy, maturity and excellent communications skills, due to the wide range of personal contact with ministry leaders within and outside the organization.
• Ability to work with people of all cultures.