Spanish Medical Interpreter

Job Title: Interpreter - Spanish

Department(s):

Business Operations

Position Summary:

Performs a variety of interpretation, translation and communication duties to assist Spanish-speaking patients receiving medical or behavioral health services

Supervision Received: Business Operations Manager

Supervision Exercised: None

Hours/Week 40hrs/ week FLSA Definition: Full-Time- Non Exempt

Essential Functions:

• Provide interpreting services at medical and mental health visits or by phone for Spanish-speaking patients and their family members
• Translate written documents into English, e.g., educational materials, patient letters
• Ensure that information pertaining to the patient's visit, e.g., consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and health education, is accurately communicated
• Work as an essential team-member in the provision of patient care and services
• Manage patient information in the electronic medical record as requested. Maintain accurate and timely documentation as relevant.
• Maintain confidentiality in all matters related to patient care and visitor issues for non-English speaking patients/families.
• Maintain professional standards for medical interpreting
• Back up Patient Reception as needed
• Assist in answering scheduling calls
• Check voicemails
• Coordinate with the nurse to block schedule time to assist with interpreting calls
• Process online patient registrations and survey information
• Back up Patient Reception as needed
• Other Duties as assigned

Qualifications:

• Fluent in English and Spanish—both written and oral
• Minimum HS Diploma/GED
• Proficiency in medical interpreting/translating
• Certificate of completion from a Medical Interpreter training course of at least 40 hours Minimum one year of medical interpreting experience in a clinic/hospital
• Knowledge of medical terminology in both English and Spanish
• Ability to provide accurate and culturally appropriate interpretation services
• Ability to accurately translate written material from English to Spanish with correct grammar, spelling and syntax
• High-level communications skills to work with patients, staff, providers, and outside agencies
• Excellent customer service skills
• Respects and works with patients and staff from diverse cultures, languages, and backgrounds
• Capacity to work on a team and make positive contributions to team efforts
• Basic computer skills
• Ability to prioritize tasks in a multi-task, fast-paced environment
• Ability to quickly create rapport with various patients, their families and the general public in a culturally appropriate manner, enabling patients to access services

Core Requirements:

• Works collaboratively and respectfully with staff and others—individually and as part of a team—to achieve optimal efficiency, outcomes and morale
• Interacts in a culturally competent manner with individuals and groups from diverse backgrounds, including but not limited to: socio-economics, race and ethnicity, nationality and religion, both in-clinic and in the community
• Maintains excellent and punctual attendance
• Attends and actively participates in staff and departmental meetings
• Attends agency functions and meetings as relevant or required
• Works at any or all NHS clinics, as needed
• Uses computer daily including e-mail, word documents, spreadsheets, patient management system, electronic health record, and patient portal, as needed to carry out essential job functions
• Demonstrates commitment to agency mission and goals
• Abides by corporate compliance program, HIPAA regulations and other agency policies and procedures
• Utilizes Patient Portal to access patient information and communicate with patients, as relevant
• Plans, organizes, and multitasks
• Speaks, understands, reads and writes English sufficiently to carry out all essential duties
• Performs other duties as assigned

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

License/Certification:

• Spanish Interpreting Certification (Required)

Work Location: In person