Space/Facilities Manager

Job Summary: This Space Management Specialist provides technical expert advice, guidance, and assistance to the OBO Chief, Facilities Branch Chief, and Facilities Branch Space Management/IWMS team on matters dealing with employee office relocation, furniture requirements, and asset documentation and disposal.

Duties include coordination and integration of the planning, programming, scheduling, and management recommendations for resources needed to facilitate client employee relocations and related furniture/equipment needs.

Work Location: Washington, DC

Job Requirements:

• Serves as the lead support contractor for the Facilities Help Desk and provides oversight of all Help Desk Contractor personnel including correction and recommendation for termination if required.
• Provides guidance to the Help Desk team on daily duties/deliverables from task list. Serves as the liaison between the Client and contractor team to provide any additional information pertaining to tasks and deliverables.
• Evaluates all incoming Help Desk and Management Requests gathered in face-to-face meetings that involve moves, ergonomic evaluations, responses to OHR and issuance of reasonable accommodations equipment, and requests for new furniture and equipment.
• Works with the Facilities and Construction Leasing Branch staff to help coordinate multi-disciplinary actions needed to fulfill Office of Building Operations requirements such as notifying a building manager that housekeeping is required before a move to a newly constructed office.
• Requests and works with Facilities Branch employees to coordinate related services needed such as material handling laborers, trucks and drivers, furniture installers, and/or other help desk personnel.
• Develops and, upon review and approval by COR or designated Facilities Branch employee, implements move coordination schedules, strategies, and special requirements for relocation projects. Works on small projects independently with client divisions’ administrative officers and/or operations managers; for larger relocation projects, works in conjunction with the Facilities Branch furniture lead.
• Surveys the site to identify furniture requirements and verify power and data locations and accessibility before a move. Assists in assessing if old or obsolete furniture is in an office that will be occupied.
• Ensures that offices contain the level of furniture specified in the Administrative Regulations for furniture layouts for corresponding grade level of employee.
• Assists the furniture lead with updating the Client’s Administrative Regulations for Office Furniture every two years or as required.
• Works with other contractors and Facilities employees to coordinate and communicate office space layout to the materials handling laborers (movers) and installers.
• Provides ergonomic evaluations and assists employees with the proper adjustment of their task chairs and other ergonomic furniture and equipment.
• Maintains move status reports, minutes of meetings and phone conversations, and operational logs such as actions assigned, actions taken, results, and analysis; and maintains a spreadsheet of the ergonomic evaluations that also separately tracks Reasonable Accommodations ergonomic assessments requested by OHR as required by the COR and OSO/OBO management.
• Works with Client’s Comprehensive Furniture Management Services Contractor’s (CFMS) personnel and the CFMS COR and project team to accomplish moves and furniture installations.
• Coordinates with BPA COR’s and contacts BPA holders to schedule, verify costs, and coordinate repair work for the Client’s personal property that is still under warranty.
• Works with Help Desk Specialists to provide first line triage of customer email and phone requests by creating building maintenance tickets through the landlord’s IMPAK automated request system and integrating data with the IWMS ARCHIBUS system.
• Provides meeting set up support and follow up to customer inquiries.
• Provides reports/metrics to COR as requested. Maintains monthly logs to track work efforts and support metrics.
• Provides support as needed for the following: Facilities Help Desk/ Move Management/Ergonomic Programs/ Transportation Services.
• Utilizes the designated software to track work requests and moves as directed by the COR.
• Deliverables: Monthly move status reports; minutes of discussions; actions assigned/actions taken, results, and analyses; and ergonomic evaluations/assessments log.

Qualifications:

• Must be a US Citizen, applicants selected will be subject to a background investigation
• Associate’s degree with at least 5 years of experience in facilities management
• Strong proficiency with AutoCAD, InDesign, Photoshop, and other design software. CAFM experience prefer.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to client.