Spa & Wellness Attendant

Spa & Wellness Attendant – Full-Time Seasonal

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Steamboat Springs is a Colorado icon, blending the best of luxury and western hospitality in the heart of the picturesque Yampa Valley. The staff here provide our Owners with everything they need to enjoy world-class recreation, dining, shopping, and leisure activities year-round.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Benefits:

Seasonal team members have access to:

• Bi-weekly pay checks
• On-site Parking
• Employee Referral Rewards
• Partial reimbursement assistance on Ski pass if working at least 30 hours per week for entire season between December and April
• Colorado Sick Time Accrual
• 401(k) with company match (after 90 days of employment)
• Employee Assistance Program (EAP)
• Local Perks and Benefits
• Opportunity for gratuities and seasonal Holiday Bonus

SUMMARY:

Responsible for cleanliness and stocking of the Spa, Gym, pool, and fitness areas. The Spa attendant will meet or exceed productivity and cleanliness standards, taking corrective action as needed to ensure One Steamboat Place standards are met.

Looking to fill one (1) position for the winter season – December 2023 through March 2024.

Essential Functions:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

• Be yourself and care genuinely about each interaction you have. Nothing is more important than the moment you are in with each owner/guest.
• Wellness Amenity Attendant will learn and use owner/guest names when meeting, answering questions, making deliveries, and assisting owners/guests in any way.
• Must have a passion for attention to detail.
• Strong desire to deliver optimal customer service.
• Ability to perform in a team-based environment.
• Able to work independently to complete tasks.
• Replenish toilet amenities and products as needed.
• Responsible for the cleanliness and appearance of both men’s and women’s lounge areas and relaxation rooms.
• Maintenance and cleaning of the entire spa area, lounges, relaxation area, dispensary, motion studio, fitness center and pool area, as directed.
• Adherence to the Spa PACT – Positivity, Absolutely, Confidence in Communication, and Time Management.
• Communicate with Spa Manager and Supervisor all occurrences that require attention involving staff or guests in the spa or fitness area.
• High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive attitude, exhibiting a willingness to help, and promote friendly, positive interactions with guests.
• Be knowledgeable/learn our spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Regularly attend, participate in and support training and staff meetings for the spa (typically two to three meetings per season).
• Interface with other resort staff to ensure that owner’s/guest’s needs are met in a satisfactory manner.

Qualifications:

The requirements listed below are representative of the knowledge and/or skill required.

Education and Experience:

• Willingness to learn job duties.
• Experienced with a strong desire to deliver optimal customer service and be able to create a fitness spa environment that is comfortable and fulfilling.

Required Knowledge and Skills:

• In all situations demonstrate Character, Courtesy, Calm and Charm.
• Knowledge of the services and amenities available from the spa and the property.
• Knowledge of a variety of information pertaining to the resort and the surrounding area attractions, events, and restaurants preferred.
• Good personal hygiene and clean kept appearance.
• Critical, sound, decision making abilities.
• Ability to learn the policies and procedures of the department.
• Be detail oriented and have follow through.
• Speaking effectively to communicate with others in person.
• Ability to interface with other resort staff, supervisors, and/or managers to ensure that owners/guests needs are met in a satisfactory manner.
• Ability to become familiar with the ADP time keeping system.
• Follow instructions and priorities of tasks with little supervision.
• Ability to take direction, work individually and/or work in a team environment.

Physical/Mental Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Learn and adhere to property standards for cleanliness and timeliness.
• Ability to use standard cleaning equipment, such as brooms, vacuum, and cleaning supplies.
• Stamina to stand, stoop, squat, and bend for the duration of an 8-hour shift.
• Must frequently lift, carry, and/or move up to 25 pounds.
• May occasionally lift, carry, and/or move up to 50 pounds.
• Vision to read printed materials and computer screen.
• Hearing and speech to communicate in person or over the telephone.

Work Environment:

• While performing the duties of this job, the noise level in the work environment is usually low to moderate.
• Spa hours in winter season are typically 10:00 a.m. to 6:00 p.m. (occasionally 7:00 p.m.) 7 days per week.