Spa Supervisor

Company Description

Embrace your passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian vacation experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

Job Description

The Spa Supervisor is responsible for supporting the team to operational excellence while understanding and executing the short- and long-term goals established by the Spa Director & Spa Manager. The quality and guest experience, as well as team motivation, is a key component of everyday operations.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices*
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($25,000) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates*
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls
• Complimentary meals in our employee dining facility

What you will be doing: 

• Act as an Ambassador for the spa representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor.
• Manage the operations and efficiency of the spa and wellness facilities.
• Effective colleague communication and welfare for new and existing staff as well as other departments at the property.
• Support strategic initiatives for the spa and wellness areas applicable to the hotel to help market the overall well-being offer / product which is executed by the Spa Director.
• Knowledgeable about all aspects of treatments, spa therapy, and the facility; in person and over the telephone.
• Training and coaching of spa colleagues.
• Maintaining a high level of professionalism in all aspects of the job.
• Carry out any other duties and responsibilities as assigned by the hotel team.
• Schedule treatment bookings and ensure smooth operation of the reception.
• Implement monthly promotions or offers to drive business and maximize revenues with a focus on treatment, membership and other sales.
• Ensure spa staff are maximizing the spa bookings, upselling and tracking any lost business
• Operate point of sale system and collect payments from clients for all services rendered.
• Maintain inventory and stocking of all reception materials and their accurate records as required by local regulations.
• Report any maintenance requirements of the spa.
• Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
• Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
• Perform regular treatment and facility audits to maintain brand standards.
• Be present in daily operations to oversee the success of the guest and colleague experience, including daily walk-throughs to assess quality.
• Provide tools for the team to best manage the day to day operations resulting in excellent and anticipated guest service.
• Train reception and spa attendant staff to ensure outstanding guest service.
• Ensure the spa is receiving the highest ratings from the TrustYou VOG scores as well as LQA guest satisfaction and is a priority at all times
• Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.

Qualifications

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• Luxury resort or wellness experience required, ideally in Hawai'i.
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Experience and Education in Spa within a luxury resort setting.

Additional Information

Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

#LI-KK2

#AlohaOrchid