Address
Form of workWE'RE DOUBLING DOWN ON YOUR FUTURE
WHAT YOU'LL DO
WHAT YOU'LL BRING
HOW YOU'LL BE SUCCESSFUL
WHAT TO EXPECT
- Competitive salary at $25.51/hr. with discretionary performance bonuses 2x a year!
- Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
- Complimentary meals and covered team member parking.
- Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
- Flexible Spending Account options for health care expenses.
- Variety of additional voluntary benefits and retirement plans.
WHAT YOU'LL DO
- Be the face of MCR for new hires and team members; exemplify MCR's values and set a great example by always demonstrating excellent guest service and professionalism.
- Assist in leading and managing a team of spa staff, including estheticians, massage therapists, nail technicians, and spa specialists.
- Ensure the highest level of guest satisfaction by maintaining the MCR's reputation for luxury and excellence.
- Supervise and schedule staff to ensure adequate coverage for all spa services and appointments.
- Train, onboard, and mentor new team members.
- Assist in monitoring and assessing staff performance, providing regular feedback, and conducting performance reviews.
- Collaborate with spa management to develop and implement service protocols, standards, and procedures.
- Handle guest inquiries, complaints, and feedback in a professional and timely manner.
- Oversee the daily operations of the spa, including managing appointment schedules, reservations, and walk-in clients.
- Monitor inventory levels of products, supplies, and equipment, and place orders as needed.
- Maintain a safe and hygienic environment, ensuring compliance with health and safety regulations.
- Assist in promoting spa services and packages to guests, contributing to sales goals.
- Maintain a strong rapport with clients, building long-term relationships and addressing their needs.
- Participate in staff recruitment and selection as needed.
- Strive to continuously elevate the spa's reputation by providing exceptional experiences and services.
- Creates, maintains, and facilitates a positive and safe work environment.
- Promotes positive team member relations and reports issues to the appropriate personnel.
- Perform other duties as assigned.
WHAT YOU'LL BRING
- 1 (One) year of a supervisory or management role within a luxury spa or high-end hospitality environment.
- 2 (Two) years Customer service experience required.
- Cosmetology or Esthetician License through WA state DOL highly preferred!!
- Proficiency in using spa management software and computer applications.
- Hospitality experience a plus!
HOW YOU'LL BE SUCCESSFUL
- Knowledge of spa management software and computer applications.
- Knowledge of hospitality industry procedures and standards.
- Knowledge of spa services, treatments, and industry trends.
- Ability to communicate effectively, both orally and in writing. Read, write, and speak English fluently.
- Ability to multitask with a high level of attention to detail.
- Ability to maintain a calm and professional demeanor in high-pressure situations.
- Ability to remain positive and focused in a fast-paced environment.
WHAT TO EXPECT
- Availability - Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation.
- Physical - Ability to maneuver in all areas of the casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.
- Environment - Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.
- Genuine & Pride: As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together.
- Guest-Centered Hospitality: Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life - it is what we take pride in.
