Spa Director (Ft)

Job Summary
The Spa Director is responsible for the day-to day operations of Crystal Spa to include establishing and meeting the budget and financial goals of the organization, implementing a strategic plan to include marketing initiatives and staff training, acting as the liaison to other revenue centers on property, and professionally representing the facility. The ideal candidate uses his/her ability to lead and motivate staff to achieve goals and exceed guest expectations.
Job Duties and Responsibilities

• Adheres to policies of the facility and Crystal Mountain.
• Develops a comprehensive standard facility operation manual, including written policies and procedures for all facility services, administration, and maintenance
• Submits a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and forwards recommended changes to the Vice President of Retail & Wellness Services.
• Submits all paperwork and financial reporting in accordance with Crystal Mountain policy.
• Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies, equipment, and products.
• Creates a team of service providers to meet all aspects of professionalism and service demands.
• Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff.
• Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Ensures appropriate facility supervisory coverage.
• Assesses all employees' progress continually, trains employees, coaches employees with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary.
• Provides excellent customer service and monitors guest feedback using comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
• Creates and implements an effective marketing and public relations strategy in a timely manner.
• Ensures facility is only accessed by actual members and/or guests, and that it is always safe and secure.
• Ensures fiscal responsibility through efficient scheduling of facility and makes necessary changes to stay within budgetary guidelines.
• Ensures the successful integration of the spa into the overall operations of the hotel.
• Ensures that the spa is successfully positioned within the respective marketplace by completing a competitive analysis and determining strengths and weaknesses of all significant competitors.
• Implements a strategy to contact conference groups and promotes spa services to attendees.
• Ensures that financial goals are attained by developing and implementing a retail sales plan. Establishes service and retail goals for staff and provides guidance on how to achieve them.
• Develops a schedule of seasonal utilization patterns to be used in the budgeting process and effective payroll management.
• Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system.
• Provides necessary financial information to the accounting department for accurate reporting of daily sales and financial performance.
• Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies.
• Ensures compliance with all state licensing and health requirements.
• Provides reservation procedures using spa software or a manual reservation system.
• Prepares any incident or accident reports.
• Other duties as assigned.

Job Specifications
Competencies:

• 2+ years of successful spa management experience.
• Knowledge of professional spa services and treatments.
• Knowledge of retail operations and inventory systems.
• Effective leadership skills and a strong work ethic.
• Excellent customer service skills.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Creative in marketing and promotions.
• Sales oriented.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.

• Excellent verbal and written skills.
• Ability to show initiative and make decisions.

• Normal work hours: Varied to include nights, weekends, and holidays.
• Proficient in spa software (Spa Biz, Spa Soft, Book 4 Time or Visual One) and Microsoft Office products.
• CPR/First Aid Certified.

Education:

• Bachelor's Degree or comparable spa management experience.

Physical & Other Requirements:

• Must be in a physical condition to project the health and wellness ideals of the spa environment.
• Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects.
• The employee may occasionally lift and/or move up to 25 pounds.
• This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• The employee will be required to operate the following tools: computer, calculators, office supplies, phone, paperwork, protocol binders, retail inventory, all spa equipment, hot cabbies, paraffin heaters, steamers, microcurrent machines, fitness equipment, and treatment products.
• Work conditions include exposure to noise, vibrations, extreme temperatures, wet or humid environments, burns, fumes, odors, dust, mists, mechanical, chemical, and electrical hazards.

• Non-smoking candidates preferred.
Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2020 Bronze Level Veteran Friendly Employer.
Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.
Other details

• Pay Type Salary
• Min Hiring Rate $65,000.00
• Max Hiring Rate $75,000.00

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