- The Spa Attendant provides superior guest service, positively effects interactions with external and internal customers and employees and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with team members.
- Provides friendly, efficient and accurate service during guest check-in and checkout. Provides guests with instruction and expectations for scheduled treatment(s) as well as instruction for the fitness center.
- The Spa Attendant monitors and maintains organization and cleanliness of work area, reception area, fitness center, and treatment suites. Ensures that all supplies and amenities are stocked and available to guests (slippers, robes, towels, linens, beverages, etc.). Stocks and sanitizes treatment suites and discards soiled linens.
- Keeps an accurate cash bank, makes change, handles sales transactions and properly distributes cash gratuities at the end of each shift. Able to process gift cards, sales and redemption.
- The Spa Attendant maintains and monitors inventory par levels and notifies Hotel Leadership when ordering is necessary.
- Schedules and confirms appointments in a timely manner, between numerous service providers. Provides accurate knowledge of all spa services to inquiring guests.
- The Spa Attendant reports any safety hazards to Hotel Leadership.
- Promotes and sells spa services and meets monthly sales quotas, if applicable.
- The Spa Attendant assists in other job functions, as needed.
- Superior guest service skills and excellent communication skills required.
- Knowledge of fitness and equipment preferred.
- Computer and phone skills a must.
- Ability to manage multiple tasks.
- Ability to work a flexible schedule, weekends required.
- Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
- Ability to work and make decisions in a fast-paced environment. Must be able to prioritize and organize tasks.
These skills and abilities are typically acquired through previous guest service experience in a guest facing role involving high profile guest contact, or through two (2) months of on-the-job training.
Belterra Casino Resort is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.
Belterra Casino Resort
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.
Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.