Spa Associate/Front Desk Receptionist

Hand & Stone Massage and Facial Spa is rapidly expanding providing massages, facials, and waxing services 7 days a week. We are looking for an experienced Spa Associate at our Manassas, VA location.

Hand & Stone is seeking a friendly and enthusiastic individual to fill the role of Spa Sales Associate. This person will build and maintain client relationships by offering exceptional service and supporting the team to ensure a successful day.

Compensation: Hourly AND Bonus Commission

Spa Sales Associate Responsibilities:

• Meeting membership sales goals (there is a minimum requirement to sustain employment)
• Detailed knowledge of the menu of services
• Effectively communicate sales, promotions, and services options with clients
• Execute the daily operational tasks, day-to-day goals and priorities assigned by management.
• Uphold store cleanliness standards
• Scheduling appointments and balancing the daily schedule
• Communicating the continually changing schedule and operational needs with teammates

Spa Sales Associate Qualifications:

• Capable of working flexible hours (evenings and weekends required)
• Special consideration given to candidates with prior retail, beauty / wellness or membership sales experience (Gym, Tanning, or Salon) or prior Spa experience
• Experience with Zenoti Booking software a plus
• Critical thinking skills, including conflict resolution
• Excellent verbal and written communication skills
• A fast learner, with a positive attitude, and remain calm in fast pace environment
• Computer proficient (a knowledge of retail/appointment booking computer systems, a plus.)
• A strong team player with ability to work independently with minimal supervision
• Exceptional organizational and prioritizing ability, high attention to detail, and ability to multi-task

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 18 – 36 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person