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Job Details
Working Title: Solutions Center Consultant (IT24005)
Job Class: Information Technology Specialist 1
Agency: Minnesota State University, Mankato
Make a difference in the lives of Minnesotans.
The work you'll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary
Carry out the day-to-day IT Solutions Center customer support activities, including direct technical assistance to University faculty, staff, and students for all computer equipment used on campus through a variety of support channels. This position acts as a first-level technical resource for supporting systems, software suites, networks and workstations for IT Solutions clients. The individual provides support for multiple products and services include but not limited to networks, client/server systems, PC, Macintosh computers, mobile devices, application software, online education software, peripheral devices, and others This position assists in writing documentation and teaching others how to effectively use technology in their learning, teaching or business processes.
Qualifications
Minimum Qualifications
Preferred Qualifications
Physical Requirements
Occasionally within shift (1-33%): Coordination, including eye/hand, hand/foot, etc. bending, squatting, crawling, reaching above head, reaching above shoulder, lift from floor level up, lift from waist level up, lift above shoulders/head, lifting 20 lbs. maximum and frequent lifting and/or carrying and/or pushing of objects weighing up to 10 lbs.
Frequently within shift (34-66%): Dexterity of hands and fingers, Physical Mobility; movement from place to place on the job, considering distance and speed, walking, physical strength to handle routine office materials and tools, lifting 10 lbs maximum and occasionally lifting and/or carrying objects.
Additional Requirements
Work safely at all times, which includes but is not limited to, participating in and completing all required safety trainings, as well as performing all job tasks in accordance with Minnesota State University, Mankato policies and procedures utilizing appropriate tools, equipment and personal protective equipment.
The Minnesota State University, Mankato Annual Security and Fire Safety Report is available for your review. This report is required by federal law and contains policy statements and crime statistics for the University. The policy statements address the school's policies, procedures and programs concerning safety and security. Three years' worth of statistics are included for certain types of crimes that were reported to have occurred on-campus, or in other University affiliated locations. This report is available online at https://www.mnsu.edu/university-life/health-and-safety/university-security/personal-safety-and-alerts/annual-security-and-fire-safety-report/ . You may also request a paper copy from University Security at 507-389-2111 , or by emailing security@mnsu.edu .
Application Details
How to Apply
Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .
If you have questions about the position, contact Sarith Phan at sarith.phan@mnsu.edu or 507-389-1042 .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Sarith Phan at sarith.phan@mnsu.edu .
About Minnesota State University, Mankato
More than 1600 talented faculty, staff, and 1600 student employees with a wide variety of skills and backgrounds, support university operations every day. Our faculty and staff enjoy excellent benefits, a team environment and challenging careers. As an affirmative action/equal opportunity institution, we are committed to supporting the continued growth of our diverse community.
Why Work for Us
Diverse Workforce
We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
Comprehensive Benefits
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Other Information
Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/ .
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.We also take the opportunity to recognize that we live, work, and learn in the homeland of the Dakota people, whose language frames our name - Minnesota State University, Mankato.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
Job Details
Working Title: Solutions Center Consultant (IT24005)
Job Class: Information Technology Specialist 1
Agency: Minnesota State University, Mankato
- Who May Apply: Open to all qualified job seekers
- Date Posted : 12/22/2023
- Closing Date : 01/03/2024
- Hiring Agency/Seniority Unit : MN St Colleges & Universities / Mankato State University-MAPE
- Division/Unit : MnSCU Mankato SU / MnSCU MAN Classified I-N
- Appointment Type : Unlimited, Full-time
- Work Shift/Work Hours : 8:00 AM - 4:30 PM
- Days of Work : Monday - Friday
- Travel Required : No
- Salary Range: $24.08 - $36.14 / hourly; $50,279 - $75,460 / annually
- Classified Status : Classified
- Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
- Location : Mankato
- FLSA Status : Nonexempt
- Telework Eligible : No - Up to 20% of the time. Based on the essential functions of this positions, MMB Policy #1422, and University policies relating to flexible work, this position is eligible for the following work modes:Case by Case/Situational Telework:A position that may include a temporary reassignment or work outside the permanent/principal work location to meet short-term needs.
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
Make a difference in the lives of Minnesotans.
The work you'll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary
Carry out the day-to-day IT Solutions Center customer support activities, including direct technical assistance to University faculty, staff, and students for all computer equipment used on campus through a variety of support channels. This position acts as a first-level technical resource for supporting systems, software suites, networks and workstations for IT Solutions clients. The individual provides support for multiple products and services include but not limited to networks, client/server systems, PC, Macintosh computers, mobile devices, application software, online education software, peripheral devices, and others This position assists in writing documentation and teaching others how to effectively use technology in their learning, teaching or business processes.
Qualifications
Minimum Qualifications
- Technical support skills in troubleshooting computing devices, telecommunications, and peripheral equipment and ability to work with multiple platforms and applications (e.g., Windows, Mac, M365, etc.) sufficient to perform equipment hardware and software setup and resolve end-user issues.
- Customer service skills sufficient to courteously confer with end-users to address requests for service or equipment questions.
- Ability to communicate technical concepts and procedures to non-technical personnel.
- Ability to write clearly and coherently using proper grammar, spelling and syntax so that incidents are well documents, can be resolved by others, and can be analyzed for trends.
Preferred Qualifications
- Demonstrated commitment to fostering a diverse working and learning environment.
- Bachelor's degree in or working towards a Bachelor's degree in Information Technology, Computer Information Science, Management Information Systems, or related field, or two years professional experience in information technology support services.
- Experience working in higher education.
Physical Requirements
Occasionally within shift (1-33%): Coordination, including eye/hand, hand/foot, etc. bending, squatting, crawling, reaching above head, reaching above shoulder, lift from floor level up, lift from waist level up, lift above shoulders/head, lifting 20 lbs. maximum and frequent lifting and/or carrying and/or pushing of objects weighing up to 10 lbs.
Frequently within shift (34-66%): Dexterity of hands and fingers, Physical Mobility; movement from place to place on the job, considering distance and speed, walking, physical strength to handle routine office materials and tools, lifting 10 lbs maximum and occasionally lifting and/or carrying objects.
Additional Requirements
Work safely at all times, which includes but is not limited to, participating in and completing all required safety trainings, as well as performing all job tasks in accordance with Minnesota State University, Mankato policies and procedures utilizing appropriate tools, equipment and personal protective equipment.
The Minnesota State University, Mankato Annual Security and Fire Safety Report is available for your review. This report is required by federal law and contains policy statements and crime statistics for the University. The policy statements address the school's policies, procedures and programs concerning safety and security. Three years' worth of statistics are included for certain types of crimes that were reported to have occurred on-campus, or in other University affiliated locations. This report is available online at https://www.mnsu.edu/university-life/health-and-safety/university-security/personal-safety-and-alerts/annual-security-and-fire-safety-report/ . You may also request a paper copy from University Security at 507-389-2111 , or by emailing security@mnsu.edu .
Application Details
How to Apply
Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .
If you have questions about the position, contact Sarith Phan at sarith.phan@mnsu.edu or 507-389-1042 .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Sarith Phan at sarith.phan@mnsu.edu .
About Minnesota State University, Mankato
More than 1600 talented faculty, staff, and 1600 student employees with a wide variety of skills and backgrounds, support university operations every day. Our faculty and staff enjoy excellent benefits, a team environment and challenging careers. As an affirmative action/equal opportunity institution, we are committed to supporting the continued growth of our diverse community.
Why Work for Us
Diverse Workforce
We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
- 95% of employees understand how their work helps achieve their agency's mission
- 91% of employees feel trusted to do their jobs
- 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
- 87% of employees report flexibility in their work schedule
Comprehensive Benefits
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
- Public pension plan
- Training and professional development
- Paid vacation and sick leave
- 11 paid holidays each year
- Paid parental leave
- Low-cost medical and dental coverage
- Prescription drug coverage
- Vision coverage
- Wellness programs and resources
- Employer paid life insurance
- Short-term and long-term disability
- Health care spending and savings accounts
- Dependent care spending account
- Tax-deferred compensation
- Employee Assistance Program (EAP)
- Tuition reimbursement
- Federal Public Service Student Loan Forgiveness Program
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Other Information
Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/ .
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.We also take the opportunity to recognize that we live, work, and learn in the homeland of the Dakota people, whose language frames our name - Minnesota State University, Mankato.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
