Solution Delivery Associate

Are you looking for a company where you will be an integral member of an engineering team focused on delivering cutting edge solutions? Would you like to make a noticeable and direct impact? Do you have a passion for technology, the environment and making the world a better place?

Kitu Systems has assembled a group of talented individuals who are working together to create robust and scalable IoT software, platforms, and applications connecting intelligent energy. We have a “do the right thing” attitude when it comes to the planet, our customers, and our teammates. For our employees, Kitu is not just a job or paycheck, but rather it is a place where we can grow together and make a real difference.

About the Role

Kitu Systems is scaling rapidly and needs your help to define and build our future. We are looking for dedicated, creative individuals to architect and deliver solutions to catalyst visibility, observability, and reliability across our product teams. In this position you will be an integral member of a technical team focused on delivering cutting-edge solutions to a broad range of both technical and non-technical stakeholders.

What You Will Be Doing

• Troubleshoot complex issues quickly and effectively. When field systems go down, you will be a member of the team responsible for owning the outage across its lifecycle, from remediation to postmortem.

• Provide technical support to customers during the implementation and post-sales stage. Help troubleshoot issues and debug code to ensure smooth deployment and operation of solutions.

• Contribute to creation and maintenance of technical documentation for accurate records of project activities, issues, and resolutions.

• Work closely with cross-functional teams, including developers, project managers, and business analysts to gather requirements and ensure alignment between objectives and technical solutions.

Basic Qualifications

• 0-1 year(s) of experience

• Strong project and time management abilities

• Excellent communication skills, both verbal and written, to effectively convey technical concepts to non-technical stakeholders

• Ability to work collaboratively in a team environment and build positive relationships with colleagues

• Strong problem-solving abilities and analytical skills

• Familiarity with technical concepts (cli, scripting, networking concepts)

Preferred Qualifications

• Familiarity with version control

• Familiarity with Agile/SCRUM

• Familiarity with AWS or other cloud providers

What We Offer

• Remote flexible

• Competitive salary + equity

• Rapid growth opportunities

• Generous PTO, healthcare, dental, vision

• 401K

Please note

• Candidate Must be a US Citizen/ Green Card Holder

• US candidates only please

• No third-party candidates

• No Visa sponsorship

Diversity, Inclusion and Equal Opportunity

Kitu Systems values our employees and recognizes that all individuals have the ability to make an impact. We are an equal opportunity employer and prohibit discrimination and harassment of any kind. Kitu is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Kitu Systems are based on business needs, job requirements and individual qualifications, without regard to race, color, creed, religion or belief, gender, age, sexual orientation, national origin, disability, veteran status, family or parental status, or any other legally protected status.