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SalaryNational Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily utility and telecommunications cooperatives and companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions. NISC is ranked in ComputerWorld's Best Places to Work survey for twenty consecutive years.
Primary Responsibilities:
The primary responsibility for this position is to implement and support the integration of iVUE Service (Utility and Broadband) to/from iVUE Financials. Embrace the iVUE enterprise and work with Member/Customers and Professional Services Project Managers in implementing, supporting and troubleshooting all areas if CC&B to/from ABS integration and balancing. Be an active member of the team by working closely with the new members, existing members implementing Broadband and Professional Services Project Managers to implement, support, troubleshoot, research, and resolve issues within the iVUE Enterprise.
Essential Duties:
- Work with business area IPMs to ensure key integration tasks are completed in the Project Plan.
- Assist with setup and training of GL Divisions, Device Management integration, Deposit Management, GL Accounting setup in the Service application and other integration between service and financials.
- Monitor and Assist with Service to GL Balancing issues
- Assist with the business analysis and the evaluation of current processes and ensure iVUE integration best practices are implemented.
- Provide superior customer support to internal and external customers in all encounters.
- Communicate with all parties involved in the enterprise implementation.
- Perform on-site training or deliver remote application training to Member/Customers as needed.
- Complete required conversion documents and utilize support tools and best practices as directed.
- Validate and audit the accuracy of converted data, which includes material inventory, devices and reconciling converted totals.
- Other Duties as assigned.
Supplementary Duties:
- May prepare materials and deliver learning courses.
- May be called upon to assist in other implementation areas and design teams.
- May be called upon to participate in testing of new product development or enhancements.
- Up to 10% travel to customer sites, as necessary, to meet the business objectives.
Desired Job Experience:
- Strong understanding of accounting principles
- Basic knowledge of Project Management processes and theory
- Generally, 3-5 years of iVUE product usage
- Member/Customer support experience
- Utility and/or Telecom Industry billing and accounting experience
Knowledge, Skills & Abilities Preferred:
- Excellent research and problem-solving skills with strong attention to detail
- Excellent verbal and written interpersonal communication skills
- Excellent presentation and training skills
- Ability to teach and influence others
- Ability to work on a team and independently
- Ability to organize and prioritize
- Commitment to NISC's Statement of Shared Values
Desired Education and/or Certification(s):
- Bachelor's Degree in a business-related field or equivalent experience preferred.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
