Software Coach

Who We Are 

We know you want a phenomenal career. We know you want a career with growth opportunities, work/life flexibility, and great benefits. We also know you want to care about what you do; you want to make a difference in people's lives through your day-to-day work. 

At Nexstar Network, we believe that a phenomenal career is possible. We're a member-owned organization devoted to providing leadership and coaching and training to residential service companies across the U.S., Canada, and beyond. That's right: since 1992, we've been working with owners of plumbing, heating, cooling, and electrical businesses to help them grow to their fullest potential. 

We'll help you grow to your fullest potential, too. Imagine coming to work for a company that offers both in-person collaboration and remote work flexibility because we know both are important. Imagine being able to casually walk into your CEO's office to share an idea you'd like to try. Imagine knowing your voice matters at work, and you're supported in your role by others who love to serve.  

Are you imagining it? Good. We're waiting to meet you at Nexstar. 

What we offer! 

• Base salary with performance bonus potential   
• Competitive benefits package that includes company paid health, dental, vision, basic life insurance and disability coverage. 
• 401(k) safe harbor plan with a 3% company contribution  
• Generous PTO plan  
• Home service reimbursement 
• Gym Membership and cell phone reimbursement 

The Big Task

Our Coaching Department is looking to hire a Software Coach position. The position will be reporting to the Coaching Manager. The purpose of the role is to:

• The Software Coach will work directly with Nexstar member companies to implement, train, and maximize the integration of our proprietary leading practices into workflow and software application of the member's business. Coaching is done via phone and video calls, as well as onsite at a member location. This is a work from home position.
• Responsibilities include coaching, supporting, monitoring, and measuring the progress of the Nexstar member companies. The Software Coach will utilize Nexstar's systems and shared information to guide our members in the right direction. Our motto is "Success through Education and Sharing" and this role is key to bringing this to life.

 Skills & Requirements:

• Due to the nature of our membership, Software Coaches must be highly proficient in Service Titan Software. Ultimately, the position requires Service Titan Certified Coach Program Certification (issued by Service Titan). Once an applicant has completed 50% or more of the certification process on their own, they are considered a "Qualified Applicant". Nexstar will give the right qualified applicant to complete the certification on the job as a Nexstar employee.
• Nexstar provides all the essentials for proficient work from home environment (laptop, replicator, monitors, etc). Qualified candidates must provide a dedicated workspace to ensure efficiency and effectiveness.
• Qualified Candidate will have excellent written and oral communication skills and a strong software management background. Must be proficient with Microsoft Office Software (Word, Excel, PowerPoint, and Outlook).
• Qualified candidates will have 3-5 years' experience in business or operations management in a field service environment. Knowledge of residential service and repair industry (i.e., Plumbing, HVAC or Electrical) required.
• We prefer candidates who have a bachelor's degree in business administration, software, or other related areas, however, we recognize the importance of hands-on experience. Equivalent work experience will be seriously considered. We encourage qualified individuals without a degree to apply.

Ongoing Tasks & Responsibilities:

• Knowledge of Service Titan software application and QuickBooks financial software.
• Provide one to one coaching and training members in developing effective workflow and subsequently utilizing their software management tool as a highly effective and efficient resource.
• Exercise sound business practices and excellent customer services skills. Practice what we teach.
• Able to recognize, analyze, assess, diagnose, and prescribe software solutions for individual needs and increase the software acumen of our members, when needed.
• Understands basic accounting principles to properly analyze service software integration/set up with accounting software integration/set up and coach members accordingly. i.e. Service Titan and Quick Books
• Identify and guide members for the proper setup of service software with Nexstar process integration.
• Has a healthy sense of curiosity and ability to provide solutions to members with software utilization.
• Develop standards and systems to easily answer recurring questions and problem areas.
• Document performance standards.
• Participate in other Nexstar meetings and events (e.g., Super Meetings, Training Schools, Networking Events, etc.)
• Participate in Nexstar staff development projects.
• Stay abreast of industry software trends, opportunities, competitive threats, and regulatory environments. Stay abreast of leading practices of our members and share with other members.
• Promote Nexstar whenever possible.

 Education:

• We prefer candidates who have a bachelor's degree in business administration, software, or other related areas, however, we recognize the importance of hands-on experience. Equivalent work experience will be seriously considered. We encourage qualified individuals without a degree to apply.

Performance Metrics:

• Minimum annual retention percentages of member companies.
• Minimum annual onsite consulting revenue.
• Other metrics that may be assigned to the position from time to time.

Travel Requirements:

• 25% travel

Physical Requirements:

• This position requires you to sit at a desk for a prolonged period of time.

Learn more about us

If you want to be part of something bigger than just a job - then this may be the job for you! You will work in a place where you will be appreciated and where your work has a direct effect on the success of the Nexstar Network. Visit our site at www.NexstarNetwork.com to learn more about our organization.

Employment is contingent on passing a pre-employment drug test and background check. Nexstar Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Nexstar Network complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.