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SalaryJob Description
Are you a problem solver?
Do you like to help solve technical issues?
Are you Social Media savvy?
Join a great small company as Technical Support and Social Media Specialist!
The Technical Support and Social Media Specialist is responsible for directly interacting with employees to troubleshoot and resolve technical issues and preparing and administering staff training on new software.
As a Technical Support and Social Media Specialist, you must be fluent in social media with hands-on skills, knowledge of multiple social media platforms, and awareness of current trends. You must have excellent communication skills including writing, editing, SEO, storytelling, and presentation and graphic design abilities.
Technical Support and Social Media Specialist Duties and Responsibilities
- Manage mass email and text communications to employees and clients
- Write, develop, and strategize online content production and scheduling
- Generate, edit, publish, and share content daily (original text, images, video, and HTML)
- Help create and maintain company social media pages and profiles
- Moderate user-generated content and messages appropriately, based on company and community policies
- Create and implement a social media marketing plan and editorial calendar
- Track and analyze analytics reports to gain insight on traffic, demographics, and effectiveness; utilize this information to positively affect future outcomes
- Collaborate with other departments to manage company reputation, coordinate promotions, and increase reach
- Create materials and administer training for new software or processes implemented
This position has the potential to be hybrid (3 days in office, 2 days work from home) after 90 days.
Technical Support and Social Media Specialist Requirements and Qualifications
- Technically savvy, IT education is a plus.
- 2+ years experience in digital marketing and social media
- Strong familiarity with the business applications of social media platforms (Facebook, Twitter, YouTube, LinkedIn, etc.)
- Knowledge of web design best practices
- Understanding of social media metrics; able to interpret the results and take action to increase the effectiveness of social media campaigns
- Strong written and verbal communication skills
$18-22, DOE
In addition to the position above, our clients are seeking to fill many positions including clerical, administrative, accounting, human resources, sales, substitute teaching, nurses, and more!
Abel Personnel, Inc. is an equal opportunity employer with a policy that provides equal employment opportunities for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training, and all other conditions of employment.
