Sodexo Live Warehouse Worker

Section 1: Identifying Information

Position Title: Warehouse Worker Job Group: Operations

Reports to: Warehouse Manager, Warehouse Supervisor Job Code: 84QQ1W

Approvals: Warehouse Manager, Warehouse Supervisor Status: Full/Part-time Hourly

Section 2: Position Purpose

The Warehouse Worker position exists in Sodexo Live! venues of varied sizes and within varied lines of

business, such as Sports Stadiums, Entertainment Arenas, Convention Centers and Universities. They

are responsible for the receiving, unloading, storing and distributing of food product, retail merchandise

and other supplies, while maintaining a neat and organized work environment.

They will typically operate a forklift, electric cart and other equipment, and will be responsible for strictly

adhering to all Sodexo Live! standards and established venue policies for accuracy, sanitation and

workplace safety.

Section 3: Responsibilities, Supporting Actions and End-Results

Major Responsibility: Support warehouse operations by performing tasks in the areas of receiving,

inventory, delivery and organizing, as directed by Warehouse Supervisor or Manager.

Supporting Actions:

• Coordinate daily priorities and activities with Warehouse Supervisor or Manager.

• Assist with receiving by unloading trucks, checking in merchandise, matching purchase orders to

requisitions and distributing requisitions for processing.

• Sort and place product and supplies on racks, shelves or in bins according to predetermined

sequence such as size, type, style, color, or product code.

• Accurately read and organize requisitions to determine items to be gathered and distributed.

• Ensure product rotation dates are clearly marked and adhered to; Mark materials with identifying

information using appropriate method.

• Complete necessary paperwork to document product that is received and/or distributed; Accurate

input amounts and items received and distributed and ensure accuracy in transmitting

documentation to the corporate office.

• Assisting in completion of daily/weekly/monthly physical inventory counts, as directed.

• Set up, transport, test and break down portable food service equipment, as needed.

• Operate forklift, electric cart and other mobile equipment safely and responsibly at all times;

Maintain appropriate operating certifications, as necessary.

• Assist with cleanliness and organization of warehouse facilities; Remove boxes and recyclables

regularly; Ensure that all work areas are kept neat and tidy; Wipe down surfaces, sweep, mop,

remove garbage and debris and put supplies and materials in proper place.

• Assist with maintenance of equipment, as needed; Ensure all equipment and appliances are

operated in a correct and safe manner, and according to manufacturer specifications.

• Continually observe surroundings and monitor storage areas to ensure they are properly attended

to; Immediately alert Security of any suspicious activity.

• Perform other related duties, tasks and responsibilities as required from time to time.

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End Results: Sodexo Live! retains an excellent reputation for quality product; Service, revenue and profit

goals are achieved.

Essential Function: Yes Percentage: 60%

Major Responsibility: Ensure that quality, sanitation and safety standards are maintained.

Supporting Actions:

• Routinely inspect areas of assigned responsibility and report all substandard safety conditions to

manager.

• Monitor quality of products upon receipt and ensure compliance with established standards for

sanitation.

• Ensure that warehouse is accessible and safe for vendor and employee traffic.

• Ensure that all food products are stored, held and transported under proper conditions as per

sanitation standards.

• Utilize personal protective equipment (PPE) and follow MSDS guidelines for safe handling of

chemicals used in the laundry area.

• Follow OSHA and Hazard Analysis Critical Control Point (HAACP) guidelines.

• Wash and dry hands frequently.

• Utilize box cutters for opening boxes and ensure proper usage and storage of knives.

• Utilize proper lifting procedures; Use a hand truck or cart to transport large items and ask for

assistance when necessary.

• Do not move too quickly or run through warehouse or other back of house areas.

• Move cautiously near corners and when carrying things; Report any blind corners, problem floor

surfaces, or hazardous areas.

End Results: Accidents/Incidents are minimized; Que3st Standards are achieved for all cleanliness and

sanitation measurements; Profitability is maximized.

Essential Function: Yes Percentage: 20%

Major Responsibility: Contribute to goal of 100% customer satisfaction through personal commitment to

customer service.

Supporting Actions:

• Display a positive, professional and courteous attitude when interacting with clients, Sodexo

Live! staff and guests.

• Apply consistent focus on the internal customer by paying close attention to detail in all work

activities.

• Participate in and foster positive team relations with fellow employees.

• Assist other positions and departments when needed.

• Follow all Sodexo Live! uniform and grooming standards.

• Attend meetings and follow instructions from management; Ask questions to ensure clear and

complete understanding of instructions for special events, and other needs and assignments.

• Follow established procedure for time and attendance and taking assigned meal breaks.

End Results: 100% Customer Satisfaction is achieved; Sodexo Live! is recognized at the #1 Event

Hospitality provider.

Essential Function: Yes Percentage: 20%

Section 4: Decisions free to make and decisions that depend on positions advice

Decisions free to make:

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• Methods for training and monitoring staff in providing service to customers, within the scope of

responsibilities.

• Organization of on-going work activities.

• Methods for completion of day-to-day tasks.

Decisions that depend on positions advice:

• Approval of any matter with a cost or expense implication.

• Actions outside of established policies and procedures.

• Actions that could involve significant organizational risk.

• Actions that could result in negative impact to service or the guest experience.

Section 5: Dimensions

The Warehouse worker will perform operations duties throughout various stations or locations within a

given business unit. Receives a significant level of supervision with instructions given for routine work

and detailed instructions given for new lines of work or special assignments. Has minimal latitude for

independent decision making.

Section 6: Job Qualifications/Skills

Required:

• High school diploma or equivalent.

• 1 year experience in a food service/operations/warehousing environment preferred.

• Demonstrated ability to understand and effectively implement written and verbal instructions.

• Strong team orientation and ability to work with a variety of departments to accomplish assigned

tasks.

• Ability to work well independently.

• Ability to work well in a high stress, fast paced environment.

• Ability to perform mathematical calculations, to include addition, subtraction, multiplication and

division.

• Must be able to speak, read, write and understand the primary language(s) used by guests who

typically visit the work location.

• Technology aptitude for data input and working with automated inventory system.

• Scheduling flexibility to meet operational needs. Hours may be extended or irregular to include nights,

weekends and holidays.

• Must have valid driver’s license and certification for use of Cushman cart or forklift.

Other Requirements:

Must be able to stand and exert well-paced mobility for periods of up to four (4) hours in length and have

the ability to bend and lift up to 50 pounds. Must be able to speak clearly and listen attentively to guests

and other employees. Must be able to work in extremes of cold to heat.

Must be able to meet the following requirements with reasonable accommodation:

• The employee must regularly lift and/or move up to 50 pounds, and carry approximately 20 feet.

• Ability to physically walk approximately one-fourth (1⁄4) of a mile and the circumference of the unit

several times a day.

• Specific vision abilities required by this job include close vision, color vision, depth perception, and

ability to adjust focus.

• Employee must be able to perform repetitive motions.

• Employee must have ability to apply common sense understanding to carry out detailed but

uninvolved written or oral instructions.

• Employee must be able to operate in an environment with moderate to high noise levels

• Other lifting or physical requirements as added from time to time, or as require

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• Push and Pull equipment such as: merchandise racks, speed racks, flat beds, pallet jacks and wire

carts the distance of up to .4 miles.

• Must be able to stand for prolonged periods of time.

• While performing the duties of this job, an employee is regularly required to stand, use hands to

finger, handle, or feel, reach with hands and arms, and taste or smell.

• The employee is occasionally required to stoop, kneel, or crouch.

• Ability to multitask in an office or operations setting.

• Ability to operate telephone and to talk and/or hear in a retail store location setting (noise level is

moderate).

• Ability to sit, walk, stand, bend, and twist on an intermittent or continuous basis.

• Ability to, grasp, push, pull objects such as files, file cabinet drawers, and reach and lift overhead.

• Ability to operate a desktop computer or register terminal.

• Ability to understand written information.

• Other lifting or physical requirements as added from time to time, or as required to perform the

essential functions of this job.

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SODEXO LIVE! TRAINING STANDARDS

WAREHOUSE WORKER

Section 1: Identifying Information

Position Title: Warehouse Worker Job Group: Operations

Reports to: Warehouse Manager, Warehouse Supervisor Job Code: 84QQ1W

Approvals: Warehouse Manager, Warehouse Supervisor Status: Full/Part-time Hourly

Section 2: Required Behavioral Attributes

Focus on the Customer

• Seek to understand the internal/external customer and meet the needs of both the customer and

business

Attention to Detail

• Ensure that work meets the highest standards

Foster Teamwork

• Work well in a team environment

Improve Continuously

• Constantly assess and adapt current practices to perform a task better, faster or more efficiently

Think Creatively

• Develop innovative approaches and imaginative solutions that meet organizational needs

Build Strong Relationships

• Foster trust and cooperation among coworkers, customers and suppliers

• Develop and sustain personal contact in order to provide mutual benefit

Share Information

• Provide information so that coworkers, customers and suppliers understand and can take action

Drive for Results

• Work to achieve high levels of personal and organizational performance in order to meet or

exceed objectives

Section 3: Knowledge, Skills, Abilities

• Demonstrate responsible decision making while working independently.

• Ability to procure, track and organize necessary materials and supplies.

• Maintain high levels of energy and enthusiasm to support effective operational activities.

• Perform all tasks with a high level of detail orientation and accuracy.

• Ability to anticipate, identify, communicate and seek solutions to problems.

• Ability to contribute to a positive, productive work environment.

• Ability to safely use chemical solvents, agents and solutions for effective cleaning and disinfection.

• Bound by time restriction and efficient in handling the different tasks within the stipulated time period.

• Ability to anticipate departmental needs throughout the shift.

• Ensure prompt, quality service is provided.

• Ability to routinely and consistently apply attention to detail to work tasks.

• Ability to maintain a pleasant disposition and function efficiently in a fast paced and high

pressure work environment.

• Ability to work long hours standing in one area and around extreme heat to perform essential

job functions.

• Self-motivated, organized, fast and even-tempered.

• Willingness to learn; Ability to follow directions accurately and develop own skills.

Must complete established core, compliance and elective training requirements for Hourly level staff.

Job Type: Part-time

Pay: From $14.00 per hour

Expected hours: 5 – 10 per week

Experience level:

• 1 year
• 3 years

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Birmingham, AL: Relocate before starting work (Required)

Work Location: In person