Social Services Director - 1675888

Social Services Director:

The Social Services Dir (SSD) is responsible for coordination of the residents stay in the nursing facility. The SSD will act as the main point of contact for the resident and family to answer questions, coordinate care conferences, schedule appointments, arrange transportation, coordinate ancillary services, complete assessments, and is the administrative liaison for issues dealing with APS, guardianship, and home health coordination. The SSD will perform all duties while maintaining compliance with all applicable laws, regulatory and organizational standards.

1. Develops, manages and implements preliminary and comprehensive written social service plans of care for each resident or patient, identifying problems and needs, as well as goals of the resident or patient. Develops a comprehensive rehabilitative plan, which will be successful and practical.

2. Assists residents or responsible parties in processing forms or applications in the effort to obtain outside services such as Medicaid, Medicare, Social Security or any other service to which the resident may be entitled. Works closely with the MDS Coordinator to schedule care conferences within prescribed time frames for Medicare, Medicaid, and managed care residents.

3. Identifies the need for, and obtains resources from, community social, health and welfare agencies to meet the needs of the resident. Schedules appointments as needed.

4. Provides informal counseling to uncover any problems which might be interfering with the residents socialization and participation in home activities.

5. Provides residents with opportunities to make vocal their problems. Finds solutions to issues concerning the resident, family and facility. Communicates all grievances to the administrator.

6. Maintains up-to-date evaluation documentation on each residents activities at the facility in compliance with all state and federal requirements

7. Contacts family to provide a better understanding of the residents issues and affords the relatives a channel of communication with the facility. Establishes contact with family members during relative visitation at the facility or by telephone contact.

8. Advises residents and their families in their time of transition and additional times of need. Helps to dispel any guilt feelings related to the long-term care of family members, works to alleviate doubts concerning the placement of family members in a long-term care facility and assures families in transition of continued mission to provide the most superior care possible for their loved ones.

9. Respects the rights of others and obtains only that information which will be useful to resident rehabilitation. Maintains confidentiality of the resident and their families as paramount and any information obtained and formulated on a resident will be kept in the strictest of confidence.

10. Creates and presents programs and activities tailored, when feasible, around the residents interests and limitations, which will be structured to provide the residents with opportunities to become active and creative.

11. Makes referrals to outside services including but are not limited to Dentists, Optometrists, Medical specialists, Podiatrists and Psychological services. Schedules appointments as needed. Manages these systems including assessments, documentation and the implementation of these services. Works with Therapy to coordinate all DME and Home Health Services for patients being discharged from the facility.

12. Provides resident and family tours, manages paperwork, and coordinates the physical move of new or existing residents. Responsible for completion of all Life Stories using input from the resident and family so that all staff have access to this information in the electronic health record (Vision) within the first two weeks of admission.

13. Personifies outstanding customer service to co-workers, clients and vendors by acting as a subject matter resource in a timely, considerate and friendly manner, always maintaining the Golden Rule approach; practices patience and kindness

Required Education: Bachelors Degree in Social Work or equivalent human services field Required Experience: 2 years experience in an acute or post-acute setting with daily patient/resident/family interaction assisting with the coordination of care and services Preferred Experience: Gained through experience - Working knowledge of regulatory requirements in long-term care as they relate to care coordination and MDS completion, as well as the ability to recognize possible abuse, neglect, or exploitation of the elderly