Social Services Case Worker

Job Description
The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Summary/Primary Purpose: Provides administrative and case management support for The Salvation Army in Des Moines.
Essential Duties and Responsibilities:

1. Drive Mobile Social Services Unit to Polk, Dallas, and Warren Counties.
2. Ensures timely and accurate data is entered in the Social Services electronic case management database, The Salvation Army Information Management System (SIMS)and hard copy filing system.
3. Provides standard reports for internal and external partners including DMARC, Food Bank and Coordination stats.
4. Provide material assistance on an as needed basis for clients in need.
5. Communicate all spending with Social Services Coordinator.
6. Conducts intake for individuals requesting services, by phone or in person.
7. Determines level of need of clients requesting financial assistance and ensure proper process is followed.
8. Provides available resources, explain procedures, rights, responsibilities, and confidentiality.
9. Maintains accurate, confidential and detailed management files and referral materials.
10. Complete statistics and maintain documents and other reporting requirements both internally and externally.
11. Makes referrals for clients requesting services unavailable at The Salvation Army.
12. Provides assistance with food pantry operations; ensure documentation is complete, shelves are stocked, and space is organized.
13. Attend meetings as required.
14. Driving is an essential function of the position.
15. All other duties as assigned.

Supervisory Responsibilities: None
Education and/or Experience: High School diploma or General Education Degree (GED) required. Preferred 1-3 years of experience in office work.
Additional Information
Why should you apply for this role?
We offer competitive wages, a rich benefit package which includes BC/BS medical plans with low deductibles, 100% company funded pension plan, voluntary benefits to include 403(b), life insurance, AFLAC and short-term disability. Employee appreciation activities take place throughout the year and time off benefits include vacation, sick and personal days, 13 paid holidays! and a 35-hour work week!
Not only will this role support "Doing the Most Good" in the communities that TSA supports, but work/life balance is a true practice here at TSA. and this role may also be eligible to participate in a remote/hybrid work schedule.
Qualifications: The requirements listed below are representative of the minimal knowledge, skill, and/or ability required for this position.

1. Ability to be flexible and able to work on multiple projects or tasks simultaneously
2. Intermediate skills in Microsoft software to include Word, Excel, PowerPoint, and Access.
3. Administrative skills include utilization of standard office equipment, data entry, 10-key, and attention to details and filing.
4. Good communication skills both written and spoken, and ability to maintain effective working relationships.
5. Demonstrated ability to handle confidential matters.

Other Qualifications: Must pass all applicable background checks. Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business. Must successfully complete Safe from Harm training within 90 days of hire, The Salvation Army Case Manager Certification, and Pathway of Hope/SIMS training as established by The Salvation Army.
Certificates, Licenses, Registrations: CDL Driver License with Air Brake certification
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees may often be required to engage in rigorous activities. Limited amount of physical effort required associated with walking, standing, lifting and carrying objects (50 lbs.)
Working Conditions: The work environment is a business office setting with office equipment, light traffic and moderate noise levels.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.