Social Security Disability Case Manager

Decker Griffel, LLC, is a civil litigation law firm seeking a well-organized, dependable, and personable colleague to serve as Social Security Disability Case Manager in our close but growing Albuquerque, NM office.

The right person for this position shares our vision of working smart and with a sense of urgency, so we can all head home at the close of business stress free and with knowledge that our work tasks, although ongoing and extensive, are well in hand.

Essential Duties of the Job:

• Data entry, including into our case and document management software
• Use case and document management software to draft correspondence and legal documents
• Complete tasks as assigned and calendared, including those in case and document management software
• Make and receive phone calls from the courts, Social Security Administration, Disability Determination Services, and clients, including to cover main phone line when office assistant is out of the office
• Help set, maintain, and meet clients’ expectations, including to deescalation
• Correspond with clients, verbally and in writing, to obtain/provide updates and information on, and answer their questions about, their cases
• Conduct client intakes and interviews, including to gather enough information to give attorneys a detailed idea about what the claim is about and as to what follow-up questions need to be asked
• Timely send signed 1696 and fee agreements to the SSA and confirm the SSA’s receipt of same
• Speak with Social Security Disability clients to timely file initial applications, requests for reconsideration, and requests for hearings, as well as to timely file work history, function, and 3-part forms (among others)
• Correspond verbally and in writing with the SSA and DDS to obtain and communicate information about Social Security disability clients’ cases
• Submit medical evidence to the SSA, including via Electronic Records Express
• Obtain medical source statements from clients’ medical providers
• Interaction with attorneys, file clerk/office assistant, and other staff
• Other duties as assigned by attorneys and management, including other general office duties

Pay: $20 - $28 per hour depending on experience

Schedule:

• 9/80 work schedule, which consists of eight 9-hour days (from 7:30 am to 5:30 pm with an hour-long, unpaid mid-day break), one 8-hour Friday (from 7:30 am to 4:30 pm with an hour-long, unpaid mid-day break), and one Friday off in a 2-week period.
• Occasional overtime

Qualifications:

A successful Social Security Disability Case Manager within our firm should meet the following qualifications:

• High school diploma , equivalent, or higher
• Type at least 45 words per minute
• Ability to lift up to 25 pounds.
• Must have a valid driver’s license and clean driving record
• General knowledge of PC computers
• Fluent in Microsoft Office, specifically Outlook, Word, and Excel
• Fluent in PDF software, e.g., Adobe Photoshop, Kofax or Nuance
• Familiar with Electronic Document Management and Filing Systems
• Maintain strict client confidentiality
• Superb organizational and time management skills to include meticulous attention to detail
• Must be self-motivated and able to work under pressure and adhere to deadlines
• Outstanding attendance and punctuality. This job isn’t for you if you can’t make it to work on time for the early start required of a 9/80 schedule or can’t stay productive through the 9-hour day.
• Teamwork capacity to include ability to establish and maintain healthy working relationships with people in the department and the organization in general
• Excellent communication and customer service skills, including to interface with clients who are literally mentally and/or physically ill and thus not feeling/acting their best
• Write and speak with proper grammar and punctuation
• Aptitude and appetite for learning how to use computer software and office equipment that may be new to you, including but not limited to copy machines, scanners, PDF software, telephones, transcription machines
• Maintain safe and clean working environment by complying with policy and procedures
• Ability to use logic and reasoning to understand, analyze, and evaluate situations and exercise good judgment to make appropriate decisions

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Albuquerque, NM 87107: Relocate before starting work (Required)

Work Location: In person