Snap Outreach Specialist

Food Bank of Alaska is an organization that understands that serving the community well starts with taking care of their employees, and therefore we strive to be an employer that understands the needs of our staff and provides them with a comfortable and flexible work environment, good benefits, and a supportive team. FBA prides itself on having a relaxed and fun culture where our team supports and respects one another while providing rewarding work to the community.

The SNAP (Supplemental Nutrition Assistance Program, also known as Food Stamps) Outreach Specialist assists outreach efforts to connect Alaskans with food assistance through SNAP.

Essential Job Duties:

1. Answer calls and guide callers through troubleshooting and navigating the public assistance system in Alaska as well as completing public assistance applications with callers.

2. De-escalate situations involving dissatisfied customers, offering patient assistance and support.

3. Use technology including call center software, Microsoft Office and the SNAP online database to conduct data entry, case management, and tracking.

4. Utilize cloud-based programs to improve processes and increase department efficiencies.

5. Collaborate with other teammates to improve backend technology processes.

6. Assist team with administrative duties, as assigned.

• Opportunities to provide outreach and education assistance, depending on ability to maintain flexible schedule.

Qualifications:

• 2 years professional work experience in a related field
• Strong ability to learn and manage various technologies and databases preferred
• Ability to work independently and proactively in a range of settings, both indoor and outdoor
• Ability to responsibly handle sensitive client data
• Ability to interact respectfully with diverse populations
• Strong communication, interpersonal skills, and ability to set professional boundaries with clients
• Possess an excellent attention to detail
• Commitment to the Food Bank of Alaska mission to end hunger
• Valid Alaska driver’s license and use of own transportation for travel a must. Mileage will be reimbursed.
• Previous call center experience or customer service experience preferred
• Language skills significant to service populations are a plus

Here are some of the amazing benefits that come with this position:

· Hybrid/ flexible schedule opportunities.

· A Premera Blue Cross Blue Shield Gold plan with very low employee costs.

· Principle Dental and Vision at a very low cost to employees.

· Free Life Insurance and AD&D.

· Paid time off, starting with 3 weeks accrued in the first year, increasing every year to 6 weeks.

· Approximately 13 paid holidays which include a full week in December. In addition, paid “snow days” when weather conditions force workplace closures.

· A 403b retirement plan with an employer match.

· A Wellness Reimbursement Plan.

· An outstanding team and work environment.

· Administrative offices are pet friendly.

· Regular fun events for staff with contests, prizes, and food.

· A shared leave bank to cover employees when they have emergencies and have exhausted their personal leave.

To apply submit a resume and cover letter.

Job Types: Full-time, Temporary

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: In person