Reporting to the global AECG PLQ Director, this customer Quality Engineering role will support customer quality engagements across several AMD markets for board & component products.
KEY RESPONSIBILITIES:
- New product introduction support.
- Support marketing messaging related new product release for components & boards.
- Remove customer qualification barriers to new product sales including characterization, testing, reliability, and environmental.
- Work with support, design, product, and test engineering to drive customer 8D resolution and preventive action.
- Manage quality perception with sales, factory, and key customers.
- Understand emerging customer quality, use profiles, and environmental requirements
- Shape & improve customer quality scorecard results
- Plan and manage customer technology assessments, audits, and visits
- Drive customer issue handling
- Work closely with sales FAE’s & technical support to diagnose application issues & other customer problems
- Resolve customer issues to root cause and corrective actions
- Ensure smooth internal factory hand-offs with internal technical teams for customer issues & product returns
- Provide technical application assistance in failure analysis
- Extensive experience working in semi-conductor or electronics in either quality, product engineering, support or a direct sales role.
- Experience with application hardware design, semiconductor packaging, GPU or ARM technology, and/or markets such as datacenter, automotive and aerospace a plus.
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Qualifications:AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.