SMB Care Representative ( Remote )

at Windstream Communications in Boise, Idaho, United States

SMB Care Representative ( Remote ) - ( 24000046 )

Description

About the Role:

The SMB Care Representative handles inbound calls in a call center environment on a variety of subjects.

• Previous Windsteam knowledge of products and systems are a MUST have for this role** ****

What You'll Do:

+ Handle inbound calls in a call center environment on a variety of subjects

+ Resolve customer inquiries, billing issues and product/service concerns.

+ Explain and save products and services to existing customers.

+ Access and update customer accounts through computer-based systems with the customer on the phone.

+ Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates.

+ Be able to work between the hours of 8am - 6pm EST Monday through Friday. NOTE: overtime may be required

+ Other duties as assigned.

Do You Have?

+ Good telephone communication skills and customer interface ability.

+ Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player, and defuse difficult situations.

+ PC skills (Windows), 10-key and keyboarding skills.

+ The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry.

+ Must be able to work flexible hours on a rotating schedule including evenings, holidays and weekends. Also, overtime may be required.

Even Better:

+ At least 1 year of call center experience, preferably in the telecommunications industry

+ Relevant systems knowledge

+ Bilingual (Spanish/English) skills are a plus

+ Sales experience is a plus

Our Benefits:

+ Medical, Dental, Vision Insurance Plans

+ 401K Plan

+ Health & Flexible Savings Account

+ Life and AD&D, Spousal Life, Child Life Insurance Plans

+ Educational Assistance Plan

+ Identity Theft, Legal, Auto & Home and Pet Insurance

+ https://windstreambenefits.com

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience The starting compensation range for this job is 31,200 to 37,000 with potential commission pay

Windstream DEI&B Statement: Connecting people in a world of infinite possibilities. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. The diverse voices of our employees fuel our innovation and the inclusive, equitable culture we are building fosters belonging and empowers each one of us to create amazing customer experiences.

Our Employee Resource Groups:

• WinVets - Veteran Employee Resource Group

• WOW - Women Employee Resource Group

• WINPRIDE - LGBTQ Employee Resource Group

• WBPN - Black Professional Resource Group

• WARG - Ability Resource Group

• LaFamilia -Hispanic Resource Group

About Us:

Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream offers bundled services, including broadband, security solutions, voice, and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Qualifications

High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.

Primary Location : US-South Carolina-Virtual Office SC 1.00

Other Locations : US-Iowa-Virtual Office IA 0.93 - 0.97, US-Oklahoma-Virtual Office OK .090 -.093, US-Alabama-Virtual Office AL .093 - .097, United States

Job Category : Customer Service

EEO Statement: : Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Req ID: 24000046

Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.