Smart Living Remote Support Professional (Onsite) Full-Time

ESSENTIAL DUTIES:

• Responds to emergency requests from person’s served, and as needed escalates to dispatching of back-up in person staffing.
• Notifies and coordinates with emergency services when required.
• Troubleshoots technology issues with Remote Support systems in the homes
• Provides ongoing training with technology to persons served to engage them to utilize in-home devices.
• Monitors wearable devices when individual is away from home, and provides assistance and interventions as needed.
• Provide in-service training and consultation to person’s served and parents on technology, including the use of Remote Support systems.
• Provide Remote Support to individuals remotely throughout assigned region
• Interacts with the person served with high attention to engagement.
• Promotes an inclusive environment which fosters respect and dignity within cultural context.
• Respects the role of family members and/or guardians in planning and providing services.
• Ensures compliance with all laws, safety rules, and Balance Autism policies and procedures.
• Demonstrates the ability to identify, prevent, and report situations of abuse, exploitation, neglect, and other adverse events.
• Ensures timely and accurate documentation of services.
• Participates in and attends various meetings and trainings as required.
• Other duties as assigned.

SKILLS/ABILITIES:

• Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write. Ability to speak effectively before persons served, inspectors, and/or employees of organization
• Mathematical Skills - Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Computers Skills - To perform this job successfully, an individual should be able to use trained knowledge of technology programs used by Balance Autism including Payroll and Electronic Medical Record Systems.
• Reasoning Ability - Ability to deal with problems involving several concrete variables in standardized situations. Demonstrates reasonable decision making even when dealing with emotional topics.
• Job Knowledge - Requires minimal supervision; displays understanding of how job functions with other team members.
• Teamwork - Contributes to building a positive team spirit.
• Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

REQUIREMENTS:

• Must be 18 years of age
• High School Diploma or GED required
• Proficient knowledge of technology, and possesses ability to navigate multiple technology platforms
• Be able to work directly from the Altoona, Iowa location
• Current CPR/First Aid Certification
• Current Safety Care Training Certification
• Current Medication Administration Certification
• Current and valid driver’s license (less than 5 points)
• Current and valid vehicle insurance coverage

• Preferred
• One to two years of related experience and/or training; to include the areas of smart technology and training/coaching others.
• Previous experience as a Job Coach, DSP, OTA or Paraprofessional

PHYSICAL/WORK REQUIREMENTS:

• Will work within the Remote Support center with varied environments and in a variety of locations in the community
• This job routinely uses technology that is equipped to assist residents of the home in activities of daily living.
• This job routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and faxes
• Frequent contact and interaction with people receiving services, family, and employees
• While performing the duties of this position the employee travels by automobile and is exposed to changing weather conditions
• The noise level in the work environment is usually moderate