Smart Home Specialist

As a Smart Home Specialist, you will be responsible for troubleshooting and providing technical support for our electromechanical systems. You'll also be expected to understand the basics of home networking, IoT devices, and home automation systems. Your expertise will extend to training our window dealers, addressing customer inquiries, collaborating with internal teams, and contributing to the improvement of our products and services.

Highlights of your role

• Electromechanical Troubleshooting: Diagnose and resolve technical issues related to the low voltage electromechanical systems controlling our windows and doors. Serve as the go-to expert for complex technical challenges.
• Smart Home Integration: Understand the fundamentals of home networking, IoT devices, and home automation systems. Work closely with Smart Home integrators to grasp the intricacies of programming and integrating internet-connected devices into large-scale automation systems like Control4 or Crestron Home.
• Product Expertise: Develop an in-depth understanding of the electromechanical systems utilized in our products. Train our window dealers to ensure their proficiency in handling and troubleshooting these systems.
• Customer Interaction: Engage directly with homeowners who are encountering technical issues with our products. Provide remote support via phone or email, guiding them through troubleshooting steps to effectively resolve issues.
• On-Site Support: Travel to customer locations when required to address and rectify electromechanical system problems that cannot be resolved remotely.
• Collaboration with Sales Teams: Collaborate with our internal sales force to provide technical insights and assistance during the sales process, ensuring accurate communication of product capabilities and benefits to potential customers.
• Research and Development: Work closely with the research and development team to communicate field-based issues and suggest improvements. Contribute to the enhancement of product reliability and performance.
• Internal Training: Develop and conduct training programs for our internal customer service teams. Empower them to independently address simpler customer issues, enhancing overall customer satisfaction.

You're a good fit if you have

• Proficiency in troubleshooting electromechanical systems, preferably in a similar industry.
• Basic understanding of home networking, IoT devices, and Smart Home automation.
• Familiarity with Control4, Crestron Home, or similar automation systems is advantageous.
• Strong communication skills for effectively interacting with various stakeholders, both technical and non-technical.
• Ability to travel to customer sites as needed.
• Previous experience in technical training and customer support roles is a plus.

Your opportunity for better living
At Marvin, we’re driven to imagine and create better ways of living. And that goes beyond our customers, to our communities and the colleagues beside us every day. We offer competitive compensation, an extensive benefits package that includes health insurance on day one of employment, paid time off and paid holidays, and a 401K retirement savings match.

We also support your overall wellness in other meaningful ways, including your own company-funded well-being account that can be used for anything from travel to a day at the spa, gym memberships or fun experiences with family and friends. You will be rewarded through our profit-sharing program, which recognizes the important role all employees play in making Marvin a success year, after year.

As a premier company with locations across North America, Marvin’s portfolio also includes three additional premium brands: Infinity Replacement Windows, TruStile Doors, and Marvin Coastline. Together, we share one purpose and live our values. Our culture is built on generations of doing the right thing and putting our people first. Join us, and experience better living at Marvin.

Marvin is an Equal Opportunity Employer

This job posting is not designed to include or contain a comprehensive listing of the activities, duties, or responsibilities of the employee. Marvin will make a reasonable accommodation for individuals with a mental or physical disability to apply for jobs and to perform the essential functions of the position unless it would cause an undue hardship. Any offer of employment is contingent on satisfactory completion of a drug screen to company standards.