Small Group Retention Consultant

Small Group Retention Consultant

Health Alliance Administrators, Inc. is dedicated to delivering exceptional service and support, tailored to our agency partner’s needs. We value integrity, professionalism, and a client-centric approach in all our interactions.

Job Description

The Small Group Retention Consultantis responsible for retaining existing HAP Small Group renewal customers, by working with our agency partners. The Small Group Retention Consultantplays a key role in ensuring customer satisfaction and loyalty.

Key Responsibilities

· Client Relationship Management

· Develop and maintain strong relationships with a portfolio of agents.

· Regularly communicate with clients to understand their insurance needs and provide timely solutions.

· Renewal Management

· Oversee the policy renewal process, ensuring timely and accurate renewals.

· Review and adjust existing renewals as needed to meet changing client requirements.

· Provide open enrollment support.

· Problem Resolution and Advisory Services

· Provide expert advice on suitable renewal solutions.

· Administrative Duties

· Perform administrative tasks related to client accounts, including documentation and record-keeping.

· Ensure compliance with all relevant laws and regulations.

· Team Collaboration

· Work collaboratively with other departments to provide comprehensive service.

· Participate in team meetings and contribute to the development of departmental strategies.

· Professional Development

· Stay informed of industry trends, new products, and regulatory changes.

· Engage in continuous learning and professional development activities.

Qualifications

· Bachelor’s degree, preferred.

· Proven experience in customer service or retention, preferably in the health insurance industry

· Strong understanding of health insurance policies and regulations

· Excellent communication, and interpersonal skills

· Proficient in MS Office

· Valid State of Michigan Health and Life license, within 90 days of employment

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer, Health Alliance Administrators, Inc. is committed to the hiring, advancement, and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.

Job Type: Full-time

Pay: Up to $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Work Location: Hybrid remote in Novi, MI 48375