Ski & Ride School Call Center Agent

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Ski School Call Center Agent is part of the Product Sales & Services (PSS) Department who delivers outstanding guest service while facilitating the purchase of Ski & Snowboard School Lessons, Tickets, and Season Passes over the phone. As a member of this team, you are part of the guest experience and the voice of Vail Resorts! 

Job Specifications:

• Location: Park City, UT
• Outlet: Sun Peak Call Center
• Expected Pay Range: $20.00 - $21.36 / hour

• Shift & Schedule Availability: Full Time Preferred. (Part Time may be available)

  • Weekends and Holidays may be required

• Skill Level: High comfort level working in a fast-paced, inbound Call Center environment, and with windows-based computer systems  

Job Responsibilities:

• Work in our inbound Call Center assisting guests with Ski and Snowboard School Lesson bookings, Lift Ticket sales, Season Pass sales, and general resort information to deliver an experience of a lifetime 
• Communicate clearly and effectively with guests via phone and email 
• Accurately and efficiently explain and process all resort products and services
• Professionally resolve and follow through with any guest inquiries, including returns or refunds.
• Be a part of a fun, professional, caring work environment 
• Ability to work in a faced paced environment while delivering exceptional experiences

• Be an ambassador for My Epic; provide insightful advice and friendly, hands-on My Epic support to guests in need.

• An aptitude for acquiring skills in user support and an eagerness to learn about My Epic functionality to support guests.

• Other duties as assigned

Job Requirements:

• Ability to sit and work indoors at our Call Center location (not a remote position)
• Ability to speak on the telephone for extended periods of time  
• Proficient typing skills 
• High School Diploma  
• Ability to lift 25lbs 
• Must be able to communicate fluently in English 
• Ability to work weekends and holidays 
• Ability to maintain a professional presence in the workplace

Additional requirements for hires under age 18:

• Submission of a Parental Consent Form upon hire, along with other applicable documents required by state law; such as a work permit, physician's note, and/or proof of birthdate

The expected pay range is $20.00 - $21.36. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  496728
Reference Date: 07/17/2023 
Job Code Function: Product Sales/Scanning