Address
Form of workJob ID: 2305311
Location: WASHINGTON, DC, US
Date Posted: 2023-04-18
Category: Student
Subcategory: Intern Technical
Schedule: Casual (includes On Call and Temporary)
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Description
SAIC is looking for a Site Support I to join our Pension Benefit Guaranty Corporation (PBGC) team in Washington, DC. This individual will interface with all employees assigned to a designated work location to support the employee and customer IT requirements and issues.
- Responsible for ensuring smooth IT operations at the workforce assigned to designated work locations and/or remote access needs.
- Key interface for user support on new accounts, issuing new desktop/laptop, phone and mobile devices and software needs.
- IT Support for diagnosing, troubleshooting, repair and debugging Laptop/desktop, servers, networks, phones, printers.
- IT support for customer meeting and conferencing needs for daily meetings requiring IT networks, AV, and VTC needs.
- Interfaces with the employees/customers to ensure new IT systems (HW, SW and networks) are coordinated through all corporate interfaces (Security, ITO Directorates).
- Conducts on-site installation and testing of IT equipment to ensure proper working order.
- Responsibilities include oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility.
- Installation of software maintenance releases or hardware upgrades including the oversight of the installation process and test procedures to diagnose and resolve product performance problems at installation.
- Identifies areas requiring product improvement and approves/implements upgrades and hardware or software engineering change orders.
- Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.
- Additionally, may interact with more seasoned IT personnel and potentially the customer when the customer’s problem cannot be resolved directly.
Qualifications
Should have a familiarity with Microsoft Windows and Microsoft Office products as well as basic networking knowledge. Any prior experience with desktop support is a plus.
High School and one year of college coursework
Must be able to obtain a Public Trust Clearance
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
