Site Reliability Engineer - Remote

We all speak different languages, and languages come in many forms. That language could be Mandarin or English, Python or Ruby. Languages offer unique views of the world, but can also create barriers in communication. At GLOBO, our collective, unique skills allow us to bridge the divide and enable communication, helping change the lives of some of the most vulnerable in our society. - VP of Engineering

Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team.  We are a 10+-year-old technology company and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages. 
What’s it like to work here? Well, we’re a close-knit team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.
About the Role: As a Site Reliability Engineer with GLOBO, you’ll help ensure our products are reliable, available, and error-free. We are a 24x7 shop on our mission of “helping people communicate when it matters most”. This path gives you the opportunity to work with our customers, other internal teams to ensure timely resolution of issues. This role will allow you to live somewhere between the Operations and Engineering lifestyles. Your passion for problem-solving will help you play a strategic role in our revolution of the delivery of language services and omnichannel communication.

If you like this idea; here’s more... 

As a Site Reliability Engineer, working with and reporting to our VP of Engineering, you’ll be responsible for researching and resolving production bugs and performance issues as well as managing incidents and diagnosing production performance issues. You’ll work closely with the engineering and engineering operations team to triage client tickets, research detected exceptions and problems, and build on our runbooks. This is truly a job that will keep each day interesting and provide opportunities to grow your capabilities as the company grows and scales. Your experience might lie in software engineering or DevOps but your drive to provide exceptional experiences and love of learning will help propel you into this role.
Responsibilities:

• Automate systems using frameworks such as Chef, Ansible, Puppet, Capistrano and/or Terraform

• Manage and Monitor AWS services directly hosted or hosted through a third party solution provider

• Manage SIEM, GaurdDuty and other security systems

• Ownership of Incidents, managing response and communication to internal and external stakeholders

• Diagnose and resolve bugs to ensure our clients and staff have the best error free experience possible

• Manage and Deploy Mobile and Web Applications at scale

• Respond to incidents resolving infrastructure, platform and vendor issues to drive towards our five nines of availability 

• Help manage our production monitoring capabilities, building new testing capabilities and maintaining existing.

• Help manage deployments of new builds of our applications into production

• Monitor, diagnose and resolve performance issues

About You:

You love to solve problems and deal gracefully under pressure. Helping ensure disenfranchised people can gain meaningful access to essential services gets you up in the morning. You’re confident working independently and enjoy working collaboratively to build truly useful products. 

You're a generally curious person, eager to learn, and solving complex problems is your jam. That plus your wealth of technical knowledge will lead to your success. We believe a great communicator and creative problem solver is preferable to an expert in our specific stack. 

Our Software:

To summarize, we've built a high-availability system that enables real-time interpretation through voice, video and chat. On the back-end, we provide visualized data that delivers powerful user insights. Our stack includes the following: 

• Ruby on Rails 

• PostgreSQL 

• AWS

• Redis 

• Twilio 

• Objective-C/Swift

• Android/Java

• JavaScript

• React

• ElasticSearch

• RabbitMQ

This isn't a comprehensive list and we're always looking for the best tools, methodologies, and ideas.

Requirements:

• Bachelor’s Degree in Computer Science, Information Systems or related field

• 2+ years of experience developing software

• 2+ years of experience managing servers and IT infrastructure

• Knowledge of Information Security Fundamentals including HIPAA, SOC2, NIST and ISO 27001 compliance

• Working knowledge of Ruby, Python or a similar language

• A good understanding of managing and querying PostgreSQL 

• Understanding of Redis or other in memory database technologies

• Authorized to legally work for any employer in the United States

• Willingness to submit to any requested background checks

Additional Preferred Requirements:

• Ability to work independently in a decentralized environment, without the reliance on direct authority

• Highest level of personal and professional integrity and ethics

• Proven ability to interpret strategic and operational business requirements, providing expert advice and financial counsel

• Broad understanding of current and emerging technology practices

• High level of initiative, accountability, and follow-through

• Value strong teamwork and collaboration skills

• Demonstrated problem solving and decision-making skills;

• Ability to manage multiple initiatives and projects and prioritize needs

• Strong sense of service and passion for the company and business

• Authorized to legally work for any employer in the United States

• Willingness to submit to any requested background checks

• Fluent in English

Competencies: To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.

• Critical thinking

• Problem-solving 

• Confidentiality

• Interpersonal skills

• Oral communication

• Written communication; 

• Technical knowledge

• Leadership

• Planning/organizing

• Quality control

• Adaptability

• Dependability

Supervisory Responsibilities: This position does not have direct supervisory responsibilities.

GLOBO is located in the Philadelphia area, but we are open to this role being a remote position.