Site Host Lead/Front Desk

Find your place and begin your journey.
At Columbia Hospitality, we hope team members will be invested for the long-haul, so we take care of our team members first. We believe that empowered and appreciated team members are the first step to success.
Working for Columbia Hospitality at a LOGE Camp helps people find their place by making it easy to connect, get out, and explore. We're looking for crew members who are community builders, outdoor adventurers, and aficionados of welcoming experiences.
Why be stoked about LOGE?
LOGE Camps is the hotel that gets you outdoors. Inspired by the surf, climbing and camping culture of the 70's and the relaxed energy of a road trip with friends, LOGE inspires people to get out and explore together.
LOGE finds forgotten motels near our favorite towns and trails, and bring them back to life with a variety of ways to stay like hotel rooms, hostel bunks, and campsites. From on-site gear rentals to fire pits and free live music, LOGE delivers a welcoming outdoor-adventure focused experience at each of its locations.
We believe that more responsible users of the outdoors create more people that will fight for the protection of our wild places, and therefore give 1% of top line revenue at each location to a local non-profit that fosters responsible outdoor use. Our sponsorship partners include The Surfrider Foundation, Northwest Avalanche Association, Evergreen Mountain Bike Alliance, and Central Oregon Trail Association.
Oh, and in case you were wondering...it's pronounced "lodge".
Bonus: it stands for Live Outside, Go Explore!
#liveoutsidegoexplore
LOGE Camp Locations in Bend (OR), Westport (WA), Leavenworth (WA), Mt. Shasta City (CA), and many more properties on the way!
What you can expect:

• Super stoked, outdoor-loving vibe. Uniforms? Be you! Hoodies, t-shirts, trail pants and your favorite "trail riders". You may want to hit a trail on your way to work or home...need to be ready! Team meetings? We like ours out on the deck, with a side of sunshine or fire pit.
• Awesome perks. Seriously. Travel, dine, spa and golf at properties across the Columbia Hospitality & LOGE portfolio at deep discounts because you deserve to be our guest, too. That, and sweet pro-deals and $150 to spend on outdoor gear each year.
• OMG Culture. What's that? Well, it stands for Own the Values, Make it Fun, and Get it Done. It's that simple.
• Robust benefits. Yes, we offer competitive wages, excellent health benefits, 401k, and more.

You're super stoked aren't you....we get it....we are too! Find your place with Columbia Hospitality & LOGE Camps!
Site Host Lead | LOGE Glacier Natl Park
Let's start off with the most important part - what's in it for you:
The Perks
*Eligibility of perks is dependent upon job status

• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
• Onsite Housing Available
• Tip/Tip Pooling Eligible

Our Commitment to you:
"People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What you'll do:
The Brass Tacks

• Supervising procedural aspects of the hotel's front office (Including Front Desk, Valet, PBX, and Reservations if applicable), maintaining a presence during peak traffic periods.
• Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
• Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests.
• Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
• Ensuring that all safety and security policies and procedures are followed.
• Assisting with the training, coaching and development of team members.
• Assisting with interviewing team members.
• Maintaining an up to date working knowledge of all property amenities as well as any special events.
• Preparing daily reports and distributing as directed.
• Understanding of all front office standards and assisting in solving deficiencies.
• Supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
• Completing designated cashier and closing reports in the computer system.
• Following all company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional.
• Maintaining confidentiality of proprietary information; protecting company assets.
• Welcoming and acknowledging all guests according to company standards.
• Developing and maintaining positive working relationships with others; support team to reach common goals.
• Performing other reasonable job duties as requested by Supervisors.

The Nitty Gritty

• Prior front-desk supervisory or lead experience in hospitality or hotels preferred
• Strong written and verbal communication skills required
• Experience leading a team
• Previous customer service or guest relations experience required
• The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• The ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public.
• The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• The ability to solve practical problems when only limited standardization exists.
• The ability to interpret written and oral instructions.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.