Bonus Type
Summary
At BOK Financial, our success starts with our incredible talent. We need a customer service enthusiast like yourself to join our Mortgage group as a Single Point of Contact Relationship Manager. Bring your knowledge and passion for loan servicing to us.
Job Description
Team Culture
Each team member has an assigned portfolio and a queue of outbound calls to be made; however, it is the responsibility of the entire team to ensure all work is completed. The primary goal is one call resolution, and through technology and group chats, the team has continuous opportunity for open dialog and cross-training to ensure no call is transferred.
How You'll Spend Your Time
- You will ensure contact is made with the borrower when he/she does not satisfy the agreed upon payment plan.
- You will support foreclosure in attorney conducted sessions to negotiate solutions or confirm the borrower is not eligible for any retention or liquidation options outside foreclosure.
- You will assist the borrower in making the transition from home ownership if they don’t qualify for any retention options.
Education & Experience Requirements
This level of knowledge is normally acquired through completion of a Bachelor’s Degree and 4-5 years of directly related professional experience or equivalent combination of education and experience.
Working Conditions & Physical Requirements
Apply today and take the first step towards your next career opportunity!
The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.