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Form of workAt Cosentino (www.cosentino.com) we are looking for a Showroom Specialist located in Anaheim, CA, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.
Responsible to provide an excellent customer experience to all visitors and assist with the day-to-day operations of the Center Showroom.
Daily task includes guest relations, customer service assistance, training, and events coordination. The goal is to identify and generate quality sales leads and then partner with the local sales team, which allows them to follow up on the leads and convert into customers, projects and sales.
The SSR objective is to drive the walk-in or appointment visitor closer to a sale, promoting the cross and up-sales; and proactively organize events (partnering with the rest of the sales team) at the Center that are geared toward educating potential customers about Cosentino’s materials and their applications.
An SSR plays a key role on enhancing our showrooms within targeted local industries (builders, architects, designers, commercial, etc.) and key industry organizations (AIA, ASID, IIDA, NKBA, etc).
An SSR proactively reach out to clients to achieve individual and team sales goals.
The ability to network and find business through events hosted at our Showrooms are an integral key part of this role.
As responsible of giving the best customer experience to walk-in’s visitors must promote a high customer satisfaction survey response.
Sales Responsibilities:
• Welcome and engage every customer and provide the best customer experience, with the goal of developing long-term relationships and fostering brand loyalty and promoting customers to respond to Cosentino’s customer survey.
• Assist all walk-ins & customers with appointments that arrive at the showroom.
• Always promote cross and up-sales with customers.
• Provide support face-to-face in the showroom or over the phone and via email to better help customers understand the benefits of the Cosentino brand.
• Support end users checking stock for materials when requested, as well as highlighting possible stock issues that may arise.
• Work with General Manager and sales team to increase traffic within the Center and leads.
• Properly register walk-ins, visits, campaigns, and leads in Salesforce.
• Follow-up on lead conversion with the sales team.
• Develop and build relationships with key architects and designers in the area.
Organization and Administration Responsibilities:
• Filter the leads of the Center via phone calls and only forward the ones with potential.
• Organize and plan events in advance, coordinating content and making sure we have qualified attendees.
• Responsible for execution of events: invitations, catering, logistics, publicity, mailing and ensure it correct entry into SF
• Ensure daily entry of all customer visits in Salesforce
• Ensure the showroom is always in perfect condition: this includes but is not limited to the cleanliness of all furniture, equipment, supplies, and placing marketing materials. Also, for the update of discontinued colors on displays.
• Manage and maintain the showroom: this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, and attending visitors daily and during events.
• Manage the administrative tasks required for showroom and events suppliers.
Professional Experience
Required:
• 4+ years of building materials / construction / commercial projects sales experience
• 2+ years of proven capacity to interact with multiple levels within all faces with commercial industry projects
• 1+ year of business development
Desired:
• Stone fabrication or distribution
Knowledge
• Building materials experience
• Stone fabrication or distribution experience
Academical Background
Required:
• High School / GED
Desired:
• Bachelor’s degree in Business or related field
You will join a company:
• With an international mindset and presence in 100+ countries.
• With an amazing growth story, sustained by extraordinary innovation with products such as Silestone®, Dekton®, and Sensa by Cosentino®.
• In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.
At COSENTINO, our purpose is to inspire people through innovative and sustainable spaces.
We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home or business spaces, such as Kitchen and Bath surfaces, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com
With a presence in more than 100 countries and 5 continents, our business keeps growing consistently in all geographies as well as career opportunities for talented people like you.
Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.”
If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address: talentacquisition@cosentino.com
