Showroom Sales & Marketing Coordinator

Position Overview: We are seeking a high energy, task oriented, self motivated and detail-oriented individual to join our team as a Showroom Sales & Marketing Coordinator with Front-Facing Customer Responsibilities. This role plays a crucial part in ensuring the smooth operation of our showroom while delivering exceptional customer service to visitors. The ideal candidate will be organized, personable, and capable of multitasking in a fast-paced environment.

Key Responsibilities:

1. Front-Facing Customer Service:

• Greet and welcome showroom visitors with a friendly and professional demeanor capturing lead flow and booking appointments
• Assist customers in navigating the showroom, providing product information, and addressing inquiries.
• Actively engage with customers to understand their needs and preferences, offering tailored recommendations and solutions.
• Effectively communicate product features, benefits, and pricing to assist customers in making informed purchasing decisions.
• Handle customer complaints or concerns in person or over the phone in a calm and efficient manner, escalating issues as needed.

2. Administrative Support:

• Coordinate appointment scheduling for consultations and installations, ensuring timely coordination and follow-up with customers to ensure we deliver five star customer experiences
• Maintain a well-organized and visually appealing showroom, including product displays and promotional materials.
• Assist in managing inventory levels and restocking supplies as needed.
• Process customer orders and payments accurately and efficiently
• Keep track of customer interactions and inquiries using salesforce
• Support local design team with paperwork and client communication.
• Order and maintain inventories of promotional items for your market/showroom

3. Communication:

• Serve as a liaison between customers and internal teams, conveying customer feedback and preferences.
• Collaborate with sales and marketing teams to provide insights on customer behavior and trends.
• Participate in sales meetings and training sessions to stay updated on product knowledge and company policies.

4. Administrative Tasks:

• Handle phone inquiries and direct calls to appropriate team members.
• Maintain accurate and up-to-date records of customer information, orders, and interactions.
• Assist with general administrative tasks such as data entry, filing, and document preparation with tight timelines and daily submissions

5. Marketing Tasks:

• Assist in creating local marketing materials, including blog posts, social media content, and email campaigns.
• Submit creative work orders through our corporate support digital asset manager
• Collaborate with designers and other team members to develop compelling content.
• Help manage and maintain local social media platforms (facebook, instagram and linkedin)
• Plan and coordinate marketing events, trade shows, and showroom open house in local market.
• Analyze marketing data and sales metrics to gain insights to optimize strategies and make recommendations
• Join monthly marketing calls with leadership to review performance and align strategies

Qualifications:

• High school diploma or equivalent; additional education or coursework is a plus.
• Previous experience in customer service, retail, or administrative roles is preferred.
• 1 Year Marketing/Social Experience preferred.
• Exceptional interpersonal and communication skills, with a friendly and approachable demeanor.
• Strong organizational abilities and attention to detail.
• Proficiency in using computer software, including Microsoft Office suite and CRM systems.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Positive attitude, adaptability, and willingness to learn.
• Knowledge of Custom Storage is an advantage.
• Creativity and the ability to think outside the box as a self starter are preferred.
• Knowledge of SEO best practices and digital trends.
• Instagram, Facebook, Linkedin, and Canva experience a must.

Working Conditions:

• This position primarily operates within a showroom environment.
• Regular interaction with customers, requiring a professional appearance and demeanor.
• May involve standing for extended periods and lifting/moving supplies as needed.
• Set schedule 9:30am to 5:00pm Monday through Friday at our showroom facilities

Benefits:

• Competitive compensation package.
• Opportunities for career growth and advancement.
• Ongoing training and professional development.
• 401(k) match program
• Health, Dental, and Vision Insurance
• 2 Mental Health Days a year
• Positive and collaborative work environment.

If you are enthusiastic about providing excellent customer service, managing administrative tasks, and contributing to a dynamic team, we invite you to apply for the Showroom Administrative Assistant position. Join us in creating a welcoming and informative experience for our valued customers while supporting the operational success of our showroom.