Showroom Sales Associate [No Weekends]

Summary: This is a career opportunity to become or to further existing skills as a professional lighting designer. Entrepreneurial individuals, with no prior experience, will learn what tools, calculations and materials are necessary to deliver complex lighting and control designs and help select the decorative component to residential lighting projects with unlimited earnings potential. We have set up our division more as a franchise where you are the owner. By making commissions, you are helping to generate profits for the branch. Making a commission and increasing your annual pay is a high priority for us. We talk a lot about this but realize it won’t happen regularly until you have gained a following or “trust” based on your knowledge and follow-through.

Essential Duties and Responsibilities include the following, other duties may be assigned:

• Selling to and building relationships with clients and assisting them with their Lighting Design.
• Additional lighting design will be necessary after receiving training in the fields of:
  • Recessed, Undercabinet (or lighting LED tape layouts)
  • Lighting Control (dimming) and Motorized Shade packages
  • Landscape design and calculation
  • Smart Home Integration
  • Reading blueprints and creating a fixture schedule, specifications and pricing
  • Specify, price and order custom lamp shades
• Minor categories for self-study include:
  • House-Vac, ventilation and other misc system layouts
  • Warm Tile system layouts
  • Use of JOBTRACK, our proprietary job management software

• Greet walk-in customers, answer phones, entering orders, taking deposits, managing the orders through the entire sale process:
  • Including expediting backorders, returns and orders on hold
  • Placing a purchase order directly with a vendor when appropriate
  • Follow the company scripted greeting, sales presentation, quotations and cut sheets or other company directives relating to high service levels delivered to a client
• General housekeeping duties to keep showroom appearance within company standards
  • Light vacuum
  • Bulb and sale-tag replacements
  • Report damaged merchandise on the floor
  • Light dusting, finger print removal or glass cleaning, light furniture touch-ups
• Occasionally Open / Close the store (if / when authorized)
• Balancing cash register 100% accuracy at the close of each business day
  • Including occasional physical bank deposits (which are reimbursed monthly @ $1.50 per deposit)
• Participate in the company Quality System
• Participate in the company training system per manager expectations
• Walking the showroom floor daily. This will help familiarize you with the stock items, which are regularly changed out.
• Creating a system for you to organize customer appointments, follow up and training via a Shared Google Calendar.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Make Commissions.
  • After a reasonable time following your hire date, 6-8 months, your manager will evaluate your volume of business and make the necessary training adjustments so that you have the full opportunity to maximize your volume.
• Desire to Learn & Succeed
  • You will be presented with a variety of sample projects to work on and submit to your manager for review.
• Selling – Selling should follow the CSD Selling Policy, Process and Procedures
  • For example, selling specific manufacturers directed by your manager.
• Organizational Support – Highly organized and detail oriented during the customer follow –up process; Service during and after the Sale!
• Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values
  • Can multi-task while remaining calm in a highly visible atmosphere
• Dependability - Follows instructions, works independently while keeping manager informed on any deviations from scheduled time in the showroom.
  • Asks questions when unclear on directions or product specifications.
  • May be required to report to another branch to help fill in during a short-staff situation. Mileage and or tolls may be expensed.
    

Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school graduate
Communication Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and product specifications

• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization