Showroom Receptionist

Position Purpose:

Effectively handle administrative duties for branch office. Promptly and professionally answer phone and greet incoming visitors/customers to determine their needs. Accurately handle branch daily reporting and reconciliation of customer payments and transactions.

Essential Functions:

· Welcome customers as they enter the branch and direct them to the appropriate party

· Promptly and professionally answer branch phone calls and emails

· May schedule appointments and handle correspondence

· Ask questions and respond appropriately to determine the internal/external customers’ needs

· Provide exceptional customer service on a daily ongoing basis

· Encourage phone customers to utilize our website.

· Order, manage, and put away all manufacture literature for branch

· Effectively handle administrative duties including filing, invoices, billing, and scheduling

· Accurately handle branch daily financial reporting and reconciliation of transactions. Process customer payments, researching and resolving discrepancies if needed

· Assist with customer invoices and new account set up as needed

· Keep work area neat, clean and safe from hazards

· Possess people skills and the ability to use mathematical functions

· Additional duties as requested

Experience, Education & Skills:

· 1 year Administrative Assistant or Receptionist experience preferred

· Ability to communicate clearly and effectively; verbally and written

· High School diploma or GED required

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.