Showroom Customer Service Representative

Overview:

Customer Service Specialist

The Opportunity

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our Customer Service Specialist position for our branch operations group, located at our Fall River, MA branch. For over 35 years, the Bath Splash Showroom has been serving the New England area; providing high quality kitchen and bath products. We proudly offer over 100 product lines that cater to every style and budget. We have recently renovated our showrooms for a more exciting customer experience. We currently have an opening for a Showroom CSR. If you have experience in kitchen and bathroom and are passionate about delivering excellent Customer Service, apply today. The Showroom CSR plays an integral role in supporting the foundation of our showroom business. This role is responsible for providing an efficient and luxurious experience for all consumers who visit our showroom. The individual will work alongside our showroom consultants, outside sales, and branch managers to increase both sales volumes and customer base.If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website at http://careers.daikincomfort.com and submit your resume.

Why work with us?

  >  Benefits are effective on day one for all full-time direct hires

  >  Training programs are available to help guide team members and develop new skills

  >  Growth Opportunities  - there is immense opportunities to grow your career

  >  You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. 

May include:

• Manage showroom phone line, contacting customers to confirm appointments, answering incoming phone calls and scheduling showroom consultations.
• Work enthusiastically with customers to find what they need, answer questions, create solutions and ensure a smooth and quick sales process. 
• Educate customers on the selection process to create the kitchen and/or bath of their dreams.
• Build lasting relationships with customers by attentively following up on inquiries and purchases.
• Actively communicate new products, sales programs and discounts via outbound calls and in-house discussions.
• Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.
• Develop sales leads and opportunities through walk in customers, internet enquiries, and leads generated by other promotional activities for drive business to the location.
• Assist with the coordination of events, customer functions and other activities that will generate excitement and activity around the site.
• Maintain showroom by ensuring products and product literature are current, presentable, and clean.
• Participate in on and offsite meetings, training, and showroom events as required.
• Perform additional duties as needed.

Nature & Scope: 

• Assist Branch Manager and Showroom Manager with operations and other duties as assigned.
• Support sales teams and account representatives as well as all branches if needed

Knowledge & Skills:

• Knowledge of kitchen and bathroom supplies / products (fixtures, faucets, sinks, tubs, toilets, plumbing, etc.)
• Demonstrated successful inside sales skills.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.
  • Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
  • Developing rapport and effective listening skills
  • Professionalism – patience, poise, and tact
  • Ability to deal with high volume customer traffic.
• Effective verbal and written communication skills including listening skills.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• High level of attention to detail and accuracy
• Ability to establish positive working relationships with internal and external customers and employees.
• Ability to use good judgement and strong work ethics and integrity on the job.
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications

Experience:

• 3 plus years of supplying superior Customer Service experience, preferably within a showroom environment.
• 3 plus years of experience with sales of kitchen and bathroom products

Education:

• High School diploma or GED equivalent minimum. 
• College degree preferred.

Physical Requirements/Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.