Shop/Field Technician

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
Timely, effective repairs of machine components in the shop.
Scope

• Maintain an annual repair efficiency of 85%
• Maintain annual rework hours (as a percentage of hours billed) of less than 3%
• Must be able to meet standard repair times as defined by Komatsu Equipment Company (KEC) job codes listed in PFW
• Maintain all company balanced scorecard goals
• Maintain a minimum average score of 4 - 6 on the Technical Section of the Technician Competency Matrix
• Maintain a minimum average score of 4 - 6 on the Soft Skills Section of the Technician Competency Matrix
• Attain a score of no lower than 7 on the Safety Section of the Technician Competency Matrix

Key Job Responsibilities

• Complete assigned jobs and task to meet flat rate times and re-do metric.
• Work safely and follow all KEC/Customer safety policies and procedures.
• Complete related paperwork and access databases require to complete job (work order, parts order, JSA, DBS, SIMS, SIS web, STW) accurately and timely.
• Follow contamination control and HAZMAT rules and regulations.
• Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision.
• Ability to provide accurate quotes and pricing estimates to the customer.
• Diagnose and troubleshoot problems, give recommendations for repairs.
• Test and verify correct operation of all repairs and adjustments.
• Apply general failure analysis and procedures to determine proper diagnosis.

Qualifications/Requirements

• High school diploma or general education degree (GED) required.
• Associate Degree in Diesel Technology or equivalent preferred.
• Minimum of 2 years related experience and/or training; or equivalent combination of education and experience.
• Flexibility to work various schedules including shift work.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situation to customers, clients and other employees

Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to compute rate, ratio and percentages
• Ability to calculate figures and amounts such as percentages, area, circumference and volume
• Ability to deal with problems involving several concrete variables in standardized situations

Computer Skills
Knowledge of database software, Internet software, manufacturing software and order processing systems
Analytical Skills
Uses intuition and experience to complement data
Problem Solving Skills
Identifies and resolves problems in a timely manner
Customer Service Skills
Responds promptly to customer needs
Oral and Written Communication Skills
Speaks and writes clearly and informatively
Teamwork Skills
Balances team and individual responsibilities
Planning/Organizational Skills
Prioritizes and plans work activities
Professionalism
Reacts well under pressure; accepts responsibility for own actions; follows through on commitments
Quality
Demonstrates accuracy and thoroughness; monitors own work to ensure quality
Quantity
Meets productivity standards; completes work in a timely manner
Safety
Observes safety procedures; reports potentially unsafe conditions
Adaptability
Adapts to changes in the work environment; able to deal with frequent change, delays or unexpected events
Additional Information
Certificates, Licenses, Registrations

• Certified to operate a forklift and/or manlift.
• May be required to complete a DOT physical.
• Required to complete MSHA certification.
• May be required to complete respirator certification.

Tooling
Must have a basic set of mechanics tools that meet minimum requirements as defined on Komatsu Equipment Company technician tool list
Policies and Procedures
Abide by all Company policies and procedures
Work Environment

• Regularly exposed to moving mechanical parts and toxic or caustic chemicals.
• Frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles and outside weather conditions.
• Occasionally exposed to extreme heat; risk of electrical shock and vibration.
• Noise level in the work environment is usually moderate.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.