Address
Form of workJob Description
About GLS:
General Logistics Systems (GLS) Company is an established provider of time-critical package and freight shipping solutions that has been operating in more than 40 countries across Europe for over 30 years, generating annual revenue totaling well above $4 billion.
We've taken our unique but proven business model stateside, where we intend to shake up the market with a truly combined express parcel, premier less-than-truckload (LTL), dedicated and freight brokerage offering that's faster and more flexible than our competitors'.
We passionately believe that our success depends on our customers' success, which informs the 'why' and 'how' of everything we do. At this pivotal stage in our growth journey, we are looking for like-minded individuals to help us build a new kind of logistics company...one that makes customers' lives easier and plays an active role in their achievements.
Does this sound like you? If so, please apply to join GLS-US and keep an eye out for future openings as we expand!
- Assist shippers though any GLS related form of communication (chat/email/phone)
- Foster and maintain a positive work environment for all teams
- Always promote a "customer first" environment
- Assist customers with service questions, tracking deliveries and pick-ups, scheduling pick-ups and resolving complaints
- Verify suggested solutions effectively resolve the customer's concern through verbal or email feedback
- Provide professional support and ensure customer satisfaction
- Customer interactions must be handled with diplomacy and tact
- Offer customers pricing/services that align with their shipping needs
- Meet established standard of handling customer interactions in a high level of customer service
- Recommend and submit requests for account changes within standard operating procedures
- Excellent verbal and written professional communication skills
- Excellent telephone personality skills
- Highly energetic, motivated self-starter
- Decision making, problem resolution, and creative thinking skills
- Proficient with Microsoft Office (Excel, Outlook, Word)
- Demonstrated ability to be organized take initiative, and follow up independently
- Meet attendance schedule with dependability and consistency
- Detail oriented
- Demonstrated track record of customer service call center experience
- Familiarity with software applications Salesforce and Talk Desk
EEO Commitment:
General Logistics Systems US is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at GLS and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination and is always committed to doing what's right.
Job Posted by ApplicantPro
