Shift Supervisor

Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
• Deliver legendary customer service to all customers by using a "customer comes first" attitude
• Efficiently accepts orders, creates treats with accuracy, serves treat(s) to customers
• Handles transaction for customer and accepts payment or makes change if needed
• Operates custard machines and ensures high quality product is produced
• Ensures all custard/food items are prepared according to Andy's standards of quality, consistency, and timeliness
• Performs cleaning duties, including but not limited to: sweeping, mopping, and washing dishes using approved cleaning products to keep equipment and facilities sanitary
• Assist with new employee training through positive reinforcement (Responsible for monitoring training and development of new employees on shift)
• Create a positive and professional work environment by providing clear, specific, timely and respectful feedback to all associates and managers
• Develop positive and professional relationships with store team
• As a key holder, execute store operations during scheduled shifts, including opening and closing duties
• Effectively lead the store and provide direction to Associates while the management team is not present
• Utilize operational tools to achieve maximum operational efficiency, i.e., Drive times, food costs, labor costs, etc.
• Always maintain all health and safety regulations
• Follow and reinforce Andy's operational policies and procedures
• Follow and reinforce Andy's Dress Code and Personal Appearance Policy

Qualifications & Requirements:

• Previous Experience: 6+ Months Management and/or Andy's experience
• Must have reliable transportation to and from work
• Must be 18+ years of age, and out of high school or equivalent
• Must be able to work late nights (as late as 1am), weekends, as well as some holidays
• Complete training in all areas of store within designated amount of time
• Complete all required tasks on Andy's Waitrainer modules, and continue ongoing education on Waitrainer and other resources
• Must be able to work in a fast-paced environment
• Must be able to take direction and delegate responsibilities
• Must be able to learn quickly
• Must be able to use touch sensitive POS tablet
• Effective oral communication skills
• Strong Interpersonal skills
• Ability work as part of a team

Physical Requirements:

• Constant standing and walking
• Occasional pushing, pulling, lifting, or carrying up to 55 pounds independently and safely
• Occasional ascending or descending ladders, stairs, ramps, etc.
• Constant computer, point-of-sale register, and found equipment usage
• Frequent, continual, intermittent flexing or rotation of the wrist and spine
• Constant reaching, turning, and performing precision work around fountain area
• Constant talking, expressing, or exchanging ideas by means of the spoken word
• Constant clarity of vision at near and/or far distances
• Ability to work outside in various weather conditions