Address
SalaryVQ is a national comprehensive child, youth and family services organization committed to providing successful and effective services while adhering to the highest professional standards.
VQ operates around the nation, providing care services such as residential programming, community-based services, and in-home services for children and their families. We work with state and federal governments to go where the need is greatest and give back to communities that need our services the most. Regardless of the circumstances and background that a child comes from, we believe they deserve an opportunity for a good life.
POSITION SUMMARY
The Shift Supervisor (Shift Lead) plays a pivotal role in supporting the Lead Shift Supervisor in managing the
Youth Care Workers (YCW) department, focusing on operational excellence and the provision of high-quality care.
This role is integral in maintaining program norms, ensuring safety, and managing the daily operational needs of the
program. The Shift Supervisor is responsible for the direct, hands-on supervision of all YCWs, providing guidance,
support, and essential on-the-job training. A proactive approach to team management, conflict resolution, and
fostering a trauma-informed, positive environment is crucial. The role demands a flexible work schedule, including
evenings, weekends, and holidays, to provide continuous operational support and supervision.
ESSENTIAL FUNCTIONS:
- Lead the operational supervision of Youth Care Workers, ensuring adherence to policies, procedures, and
quality standards.
- Provide on-site support to manage daily operations, address immediate issues, and ensure smooth shift
transitions.
- Engage actively in the training and ongoing development of YCW staff, ensuring their readiness and
effectiveness in their roles.
- Promptly address and resolve team conflicts, fostering a collaborative and positive working environment.
- Maintain constant vigilance over program safety and security, addressing any concerns or issues
immediately.
- Offer consistent support and mentorship to YCWs, enhancing their operational capabilities and confidence.
- Ensure all operations are in compliance with state regulations, ORR contractual requirements, licensing
standards, and VisionQuest policies.
- Take a leadership role in emergency situations to ensure the safety and well-being of youth and staff.
- Maintain a flexible and adaptable schedule, including on-call responsibilities, to provide unwavering
operational support.
- Foster a strong team environment and actively coordinate and participate in educational events, recreational
outings, and other program activities.
- Remain adaptable, ready to take on additional tasks and responsibilities as required by changing program
needs and circumstances.
- Seek out and implement ways to enhance operational efficiency and service quality.
SKILLS & ABILITIES:
- Excellent interpersonal and communication skills with a proactive listening approach.
- Positive, compassionate demeanor and strong relationship-building skills.
- Ability to work independently and collaboratively as part of a diverse team.
- Strong organizational skills and problem-solving abilities.
EDUCATION & EXPERIENCE:
- High school diploma or equivalent.
Shift Supervisor Job Description
Page 1 of 2
1 year of supervisory experience or 3 years of progressive employment experience with a social services or
childcare agency or organization.
QUALIFICATIONS:
- Must be 21 years of age or older.
- Cleared tuberculosis test results.
- Cleared background checks from appropriate entities.
- Obtain and maintain First Aid Certification (CPR) and Level 1 fingerprint clearance card.
- Must have a valid driver’s license and be eligible to drive to facilitate program services as required.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
- May lift and carry up to 10 pounds frequently, up to 20 pounds occasionally, up to 50 pounds infrequently.
- Performs tasks that may involve standing or walking 50% of the day; sitting 50% of the day.
- May bend, stoop, reach and grasp as necessary.
The pay range for this role is:
47,840 - 50,336 USD per year (884 Sam Mahan Center)
